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Contributor I
October 24, 2017
Question

Sonos One is Buggy and Beta - not a good experience

  • October 24, 2017
  • 11 replies
  • 833 views
This looks and sounds OK, but it simply does NOT work like a polished, finished product.

My Sonos One arrived today, and it reacts like it is several versions behind the Amazon devices I have. Room recognition is buggy; then I started to come across issues like Flash Briefings do not play; I cannot rename it from Alexa (all my other Alexa devices respond to "Computer"), some announcements cut out halfway through, I cannot make/receive calls or Drop Ins - it says "calling with Alexa is..." (and cuts out), cannot play Apple Music, etc. It seems half finished.

The I read this (https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-and-flash-briefing-6792528) - -
"There are some features that are only going to be on Amazon Echo devices for now" :@

My Playbar, Sub, Play 1s, 3 and 5s work seamlessly, and did out of the box. This is the standard I expect - Sonos products are premium devices. As it stands, a Dot attached to a Play:5 works better than a One, which is a REALLY bad look for Sonos (considering Amazon audio solutions are getting better and better, and now do a "version" of whole home audio).

What is going on to make it easier to control Sonos from an Amazon device, than Sonos's own integrated version?

Will these issues be resolved, or should I send it back?
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    11 replies

    Prominent Collaborator II
    November 4, 2017
    The integration with Alexa means we can keep on updating features constantly as they become available.
    What does this mean? A Dot glued to the top of a Play 1 now would be better than a Sonos One. OK you'd have to add '... on {room}' to play commands but it would hear the wake word reliably, let you change the wake word, know that you weren't in Seattle, play flash briefings now, play radio without a delay of at least 30 seconds, hear your commands when it's playing music, let you use drop in, allow you to use new Alexa features as soon as they become available.

    The Sonos One is never going to be as good as a Dot and a Play 1, 3 or 5, is it?