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Brandcg
Contributor I
Jan 13, 2018 8:38 AM UTC
Answered

Sonos One in Switzerland

I lice in Seitzerland and bought a Sonos One being led to believe that I could use Alexa. Now I see I cannot use Alexa making it a Play 1 that I have paid 50 chf more for. I either want 50 chf back or a solution. This is fraud.
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Dwayne82Answer
Lyricist I
Jan 13, 2018 4:28 PM UTC
Hi Brandcg
I'm also living in Switzerland. If you look closer, most of the sellers don't advertise the Alexa-functionality (they only mention the integrated microphones).
Nevertheless you can set up Alexa in Switzerland in the following three steps:

1. In the settings of your Sonos-app, change the Country of your account to Germany (or another Alexa-friendly State like USA/UK/AT...)
2. Go to alexa.amazon.com and create an account. (use the same country as above)
3. In the settings of your Sonos-app, connect the voice-service with your amazon account.

Disadvantages:
You can't set your location in Switzerland for weather-forecast or other services.
You have to configure Alexa trough the Alexa-webpage because you can't get the app in the CH-Appstore/Playstore.
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15 replies

jgatie
jgatie
Jan 13, 2018 2:08 PM UTC
Why would you think you could use Alexa in your country if Alexa is not available in your country?
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BrandcgAuthor
Contributor I
Jan 13, 2018 3:40 PM UTC
It is sold widely in Switzerland and it isnt stated anywhere that Alexa isnt available. That I found out when I tried to use it.
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jgatie
jgatie
Jan 13, 2018 3:48 PM UTC
" . . . isnt stated anywhere that Alexa isnt available."

Except on the announcement page for the product:

Sonos One is voice-ready in the US, UK, and Germany. It’s everything you’d expect from a Sonos speaker to start with, and future-ready for when Sonos and a voice service launch together in your region if you’re located somewhere else.


https://en.community.sonos.com/announcements-228985/introducing-the-new-sonos-one-6791304
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BrandcgAuthor
Contributor I
Jan 13, 2018 4:02 PM UTC
Unless u have a suggestion what to do I am not interested in your comment.
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    chicks
    chicks
    Jan 13, 2018 4:16 PM UTC
    I suggest you keep it, enjoy the great quality via the app, and wait for Amazon to bring Alexa to your great country. You have bought into the future.
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    Dwayne82Answer
    Lyricist I
    Jan 13, 2018 4:28 PM UTC
    Hi Brandcg
    I'm also living in Switzerland. If you look closer, most of the sellers don't advertise the Alexa-functionality (they only mention the integrated microphones).
    Nevertheless you can set up Alexa in Switzerland in the following three steps:

    1. In the settings of your Sonos-app, change the Country of your account to Germany (or another Alexa-friendly State like USA/UK/AT...)
    2. Go to alexa.amazon.com and create an account. (use the same country as above)
    3. In the settings of your Sonos-app, connect the voice-service with your amazon account.

    Disadvantages:
    You can't set your location in Switzerland for weather-forecast or other services.
    You have to configure Alexa trough the Alexa-webpage because you can't get the app in the CH-Appstore/Playstore.
    Translate
    BrandcgAuthor
    Contributor I
    Jan 13, 2018 4:44 PM UTC
    Thanks for the help! At least then I can use it to control music etc.
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    BrandcgAuthor
    Contributor I
    Jan 13, 2018 4:45 PM UTC
    I suggest you keep it, enjoy the great quality via the app, and wait for Amazon to bring Alexa to your great country. You have bought into the future.
    Translate
    BrandcgAuthor
    Contributor I
    Jan 13, 2018 4:47 PM UTC
    I have a house full of Sonos kit. This was supposed to enhance it. Anyway now I have a solution.
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    chicks
    chicks
    Jan 13, 2018 4:48 PM UTC
    Great!
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