Skip to main content
jm600rr07
Contributor I
March 15, 2019

Sonos one Gen 2 issues

  • March 15, 2019
  • 3 replies
  • 941 views
Anyone running Sonos one Gen2 and having issues that every so often after making an Alexa command that the unit will stutter and drop off the wifi? I have 3 units and all three are doing it intermittently. Exact same issues with my Friends unit he also just got. We both were running the original Sonos ones with no issues. I tried replacing back with Gen 1 and ran it for a couple days and no issues. Went back to Gen 2 and will have the issue couple times a day.

Wifi network is Ubiquiti Unifi with 3 AC HD APs.

Thanks.
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      3 replies

      Ryan S
      Ryan S
      Retired Sonos Staff
      March 15, 2019
      Hi jm600rr07, that's interesting, we'd love to take a closer look at the system with you. To start with, can you https:// https://www.sonos.com/en-us/contact/contact-options and have a look with a technician? They'll probably need to do some basic tests, then perhaps escalate it up to a senior technician to review.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      jordainfg
      Lyricist I
      March 23, 2019
      I have the same issue. I can't even acces it in the sonos app. It's completely disconnected from my wifi and ny wifi is really stable. Only way to get it working again is to plug it on and out. After 15 min same issues
      Airgetlam
      Airgetlam
      March 23, 2019
      You probably want to follow the same instructions that Ryan posted in the comment directly before yours. Here's that link:

      contact Sonos
      Bruce
      Terms & ConditionsAccessibility statement