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AlexReaver
Contributor I
Apr 11, 2019 8:22 AM UTC
Answered

Sonos One Gen 2 and setting up Alexa issues.

Hi, I just picked up a Sonos One Gen 2 and i am trying to set it up with Alexa but i keep getting an error saying "there was a problem adding alexa"

I have uninstalled and reinstalled both the sonos and alexa app. i have disconnected the device from alexa app. i have removed the authorisation from the amazon services area. ive tried disabling wifi and using ethernet just in case. i have also reset the sonos to factory settings. nothing seems to fix this issue.

I'm in Australia if that matters. I see a few other topics are complaining about setting theirs up too and they seem to be in Australia as well.
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    UKMedia
    UKMediaAnswer
    Apr 13, 2019 3:20 PM UTC
    Please monitor this thread for any Sonos fix update: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
    Remember: Sometimes Red Wine helps :)
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    UKMedia
    UKMediaAnswer
    Apr 13, 2019 3:20 PM UTC
    Please monitor this thread for any Sonos fix update: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
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    Remember: Sometimes Red Wine helps :)
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