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twiglet
Contributor I
October 23, 2017

Sonos One doesn't work with Hue?

  • October 23, 2017
  • 34 replies
  • 18407 views
According to Amazon that's the case.

So i did a chat with Amazon support since the Sonos One is not finding my Phillips Hue lights (which work fine with the Dot)...



Can someone from Sonos weigh in on this? If i can't entirely replace my Dot with the Sonos One then it's going to get sent back.

Quite simply my Sonos One doesn't find my hue lights, but if i plug the Dot back in it disovers them fine, and they can be controlled via the One. If i unplug the Dot the lights become unreachable. All other smart home devices are ok.

I don't want to make this post too wordy, but i've done all the troubleshooting i can think of, inculding removing and re-adding voice services which i saw in another post. I have removed the Dot from my Alexa account, leaving just the One, still no joy.

My lights are using the v1 Hue Bridge in case that matters

Thanks
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34 replies

gavindilkes
Lyricist I
October 23, 2017
I am having the same issue. My hue bridge is the Version 1 (round) and each time I try to discover them, they are just not found. Annoying
Krista Pin
Lyricist I
October 23, 2017
oh no... following. My Sonos One should be arriving tomorrow and I will be super bummed if Hue doesn't work.
Airgetlam
Airgetlam
October 23, 2017
My suspicion is that the Sonos One is an Alexa enabled device, and not a full Alexa device. Which means that it has a certain amount of difference, which is why things like "drop in" and other features, presumably Hue lights direct control, don't work. That being said, I'd assume that a Sonos One would be able to control a Hue bridge. I haven't tested this yet, but that's my assumption. The new Echo devices from Amazon appear to be able to be a zigbee control device, but I'd seriously doubt that a necessary hardware implementation is made in the Sonos One.
Bruce
Ryan S
Ryan S
Retired Sonos Staff
October 23, 2017
Hey guys, the Sonos One can control the Hue devices through the Hue Bridge. The only skill you need are the Hue and the Sonos Alexa skills. There isn't a unique Sonos One skill.

One thing to bring up is that the Sonos One has Amazon Alexa built in, which means it's an Alexa enabled device, but it's not an Echo device. The difference there is that some features are Amazon Echo only, such as drop in and calling features. The Sonos One doesn't have a built-in smart hub so you can't run Hue devices directly off of it, but you can use Alexa within the device to issue commands to your devices.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    gavindilkes
    Lyricist I
    October 24, 2017
    I managed to get this working BUT I had to do it through my Samsung SmartThings platform. I guess if you don;t have SmartThings, this might not work but I just downloaded the Smartthings 'Skill' and it found all of my Hue devices which I can now control through Sonons One.
    twigletAuthor
    Contributor I
    October 24, 2017
    That's good news Gavin. Sadly i don't have that option.

    Ryan, i'm glad in theory this scenario is meant to work (clearly Amazon support need to be skilled-up on the new system). Do you have ideas on why i can't pair my hub to the One? I do really want to get this working as light control is one of my most used Alexa features.

    Thanks
    dave77
    dave77
    Headliner I
    October 24, 2017
    I had the same problem with Hue, fixed by removing Alexa from the One via Sonos app then re-adding it.
    Ian_S
    Prodigy III
    October 24, 2017
    PC World currently have a Hue starter kit with two std white bulbs on sale for £49... I wonder if it's worth getting one to see if a V2 hub works better, and if not just return it? (V2 adds HomeKit support too...)
    twigletAuthor
    Contributor I
    October 24, 2017
    I had the same problem with Hue, fixed by removing Alexa from the One via Sonos app then re-adding it. Hi Dave, i saw your original post on this, and i tried that with high hopes. Sadly it didnt work.
    Did you do anything else after removing Alexa from your Sonos one?
    Do you have any other Alexa devices and is your Hue bridge the v1?
    dave77
    dave77
    Headliner I
    October 24, 2017
    I had the same problem with Hue, fixed by removing Alexa from the One via Sonos app then re-adding it. Hi Dave, i saw your original post on this, and i tried that with high hopes. Sadly it didnt work.
    Did you do anything else after removing Alexa from your Sonos one?
    Do you have any other Alexa devices and is your Hue bridge the v1?

    Hue v2. I have Hive but not tried it, the One is boxed up for return. Maybe try saying 'Alexa, discover devices'
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