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wtvillagestore
Contributor I
January 1, 2020
Answered

Sonos One doesn’t stop playing music when using alexa commands

  • January 1, 2020
  • 3 replies
  • 2931 views

Hi, after ten minutes of radio app use, my new sonos one fails to respond to voice commands to stop.

My old echo dot and my Sonos beam are fine.

The only command that works is “mute” but that is just covering up a major issue that streaming is still using data.

 

 

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      Best answer by UKMedia

      Can you try Disabling then Re-Enabling the Sonos Skill within the Alexa App.  Please let us know how you get on. ...and Happy New Year :)

      3 replies

      UKMedia
      UKMediaAnswer
      January 2, 2020

      Can you try Disabling then Re-Enabling the Sonos Skill within the Alexa App.  Please let us know how you get on. ...and Happy New Year :)

      Remember: Sometimes Red Wine helps :)
        Hammo
        Lyricist I
        January 2, 2020

        Thank you very much, this has fixed the problem.

        many thanks

        PegLeg
        Contributor I
        January 2, 2020

        This has not fixed the problem for me. I discovered if I say “pause” I can make the radio or music stop. In the past I could say “off” or “stop” or most other logical words to make the thing turn off. Now I find that “pause” only works.

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