Sonos One doesn’t stop playing music

Since this thread the same thing has happened again when I updated Alexa. The problem sorted by totally removing the Sonos skill app and downloading and enabling the skill. By just disabling the skill produce no solution. There was another update a few days ago, my thoughts were, here we go. But to my astonishment, everything reminded functional. The Sonos one’s are terrific, especially in stereo, which I have my Sonos one’s, so I wait until the next update by Sonos or Alexa to see if indeed the problem is sorted.

Hé Shaun, good morning fron Canada, we are having issues with alexa and our ones since the last update....in our case if we ask alexa what is playing we get no music is playing...if we ask for one particular song the music keeps playing afterward, no clue how it choose the next songs. On our ios device the alexa interface also gives us blank screen after going to settings,music and then nothing. I spoke with amazon customer service that told me that getting infos on the music playing is no longer supported on sonos speakers......Sonos tech support are telling me that only some users are affected , i’m a lucky one! All this long rambling to tell you that my intuition is that is an alexa related issue. You can try reaching out to Sonos via twitter (amazon tech support in Canada is not great...) to let them know anf have them take a look. Hope you can resolve your issue! Stay well!