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Cadleigh
Trending Lyricist I
July 23, 2020

Sonos One CONSTANTLY loses Alexa

  • July 23, 2020
  • 20 replies
  • 1806 views

I estimate my Sonos One forgets Alexa every other day. De-registering everything and having to set up Amazon etc all over again every time is driving me mad, especially in lockdown when I am at home all day and my Sonos One is in the room where I work and I rely it for all sorts of things. Surely this is not normal? Anyone else experienced anything as frustrating?

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    20 replies

    UKMedia
    UKMedia
    July 23, 2020

    When you say your Sonos One ‘Forgets Alexa’, do you mean it stops responding to voice commands or something else?

    Can you follow the steps in this post and see if it resolves your issue?

    Remember: Sometimes Red Wine helps :)
      CadleighAuthor
      Trending Lyricist I
      July 23, 2020

      Yes, it stops responding to voice commands completely. At first all I had to do was disable the Sonos skill in the Alexa app but now I have to go online, deregister the device in Amazon, log out of Amazon on all my apps etc etc. Takes about 10 minutes each time, which is pretty awful. Will check your recommendations now and see if they help. Thanks for getting back to me so quickly.

      starsi360
      Lyricist II
      November 2, 2020

      Yes, it stops responding to voice commands completely. At first all I had to do was disable the Sonos skill in the Alexa app but now I have to go online, deregister the device in Amazon, log out of Amazon on all my apps etc etc. Takes about 10 minutes each time, which is pretty awful. Will check your recommendations now and see if they help. Thanks for getting back to me so quickly.

      Hi, did you ever get a fix to this?  My issue is exactly the same, Alexa works for a few hours and then stops working and i have to deregister everything and start again, and again, and again….. 

        UKMedia
        UKMedia
        November 2, 2020

        Yes, it stops responding to voice commands completely. At first all I had to do was disable the Sonos skill in the Alexa app but now I have to go online, deregister the device in Amazon, log out of Amazon on all my apps etc etc. Takes about 10 minutes each time, which is pretty awful. Will check your recommendations now and see if they help. Thanks for getting back to me so quickly.

        Hi, did you ever get a fix to this?  My issue is exactly the same, Alexa works for a few hours and then stops working and i have to deregister everything and start again, and again, and again….. 

        Did you try the steps I recommended?

        Remember: Sometimes Red Wine helps :)
        starsi360
        Lyricist II
        November 2, 2020

        Yes, it stops responding to voice commands completely. At first all I had to do was disable the Sonos skill in the Alexa app but now I have to go online, deregister the device in Amazon, log out of Amazon on all my apps etc etc. Takes about 10 minutes each time, which is pretty awful. Will check your recommendations now and see if they help. Thanks for getting back to me so quickly.

        Hi, did you ever get a fix to this?  My issue is exactly the same, Alexa works for a few hours and then stops working and i have to deregister everything and start again, and again, and again….. 

        Did you try the steps I recommended?


        Hi

        Its tricky because of the number of devices in the house.  Doorbells, cameras, lightbulbs, plug sockets … the list goes on.  Resetting them all is a pain when this happens...  I really appreciate your post but I am more interested in whether Sonos have a more permanent fix really - I’m on the verge of getting rid of my Sonos One and putting my Play 1 back and a separate echo dot I have spare as that worked fine 

          CadleighAuthor
          Trending Lyricist I
          November 2, 2020

          We have a FritzBox router.

          There’s only one wired device attached to the network (a Hive hub).

          Wireless devices that communicate directly, and wirelessly, with the router include a FritzBox signal booster, a number of smart speakers in addition to our Sonos, our laptops, iPad, TV and iPhones.

          Wireless devices that depend on the network but communicate via the Hive hub include our thermostat, boiler, security lights, security camera and Hive signal booster.

          You can see why I haven’t rushed to turn all of these off and on again…

          So if we follow your instructions, are you saying that we should turn all of these devices off before rebooting the router and then wait until it has rebooted before turning them on again? Surely otherwise each device will reconnect with the router as soon as it is visible again, and be allocated an IP address beginning the problem all over again?

           

          starsi360
          Lyricist II
          November 2, 2020

          We have a FritzBox router.

          There’s only one wired device attached to the network (a Hive hub).

          Wireless devices that communicate directly, and wirelessly, with the router include a FritzBox signal booster, a number of smart speakers in addition to our Sonos, our laptops, iPad, TV and iPhones.

          Wireless devices that depend on the network but communicate via the Hive hub include our thermostat, boiler, security lights, security camera and Hive signal booster.

          You can see why I haven’t rushed to turn all of these off and on again…

          So if we follow your instructions, are you saying that we should turn all of these devices off before rebooting the router and then wait until it has rebooted before turning them on again? Surely otherwise each device will reconnect with the router as soon as it is visible again, and be allocated an IP address beginning the problem all over again?

           

          Not sure if this is just coincidence but we also have a fritzbox, from Zen.  Hmm… 🧐 

            CadleighAuthor
            Trending Lyricist I
            November 2, 2020

            Thanks Starsi360. I feel the same. Why is it that the Sonos One is the only wireless device in the house that has this problem?

            CadleighAuthor
            Trending Lyricist I
            November 2, 2020

            Yup, we are with Zen too

            starsi360
            Lyricist II
            November 2, 2020

            Thanks Starsi360. I feel the same. Why is it that the Sonos One is the only wireless device in the house that has this problem?


            Yes, the Sonos system all works perfectly, my echo dots all work fine, no other issues.  But the bloody Sonos One’s just won’t keep Alexa for more than a few hours.  I can literally sit an echo dot next to the Sonos one and use that for Alexa instead, setting it to play via the Sonos one and that works fine!  Ridiculous!! 

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