Sonos One - Cannot add Alexa

Forum|Forum|8 years ago
October 24, 2017
3 replies
1390 views

I've been trying to add Alexa and have not been able to by following the prompts on the Sonos app. I get to the screen that says "Steps to set up Alexa" - then hit the "connect your amazon account" and then I get an error saying "There was a problem adding Alexa. Any clues on how to solve this?

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R

robbyn

Lyricist I

Same here 😞

Ryan S

Retired Sonos Staff

If you're still having trouble connecting to your account, I'd suggest trying from a different controller. If that's not going, it'd be best to give us a call on our support line.

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S

static

Lyricist I

Same thing happening to me, worked on the first Sonos One, failing on the second One. Tried from iOS, Android, and Mac controllers.

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