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aristarcus
Contributor I
Oct 26, 2017 12:21 AM UTC

Sonos One beeping

I was away from my house for a few hours when I got in my Sonos One was making this awful double beeping sound.... any ideas anyone.
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    6 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 30, 2017 8:58 PM UTC
    That's an odd one. The beeping could be an alarm or timer if you happened to have one set. Were you able to stop the sound by issuing a command?

    Have you given us a call on our support line on this one? Has it happened since?
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    Katpeane
    Lyricist II
    Jun 2, 2019 5:38 PM UTC
    One of my Sonos Ones is also making a sort of double beeping noise inconsistently/intermittently. I submitted a diagnostic (confirmation number 920549275). (I have two Ones, a Playbar, and a Beam).

    Any help that could be provided in resolving this issue would be greatly appreciated.

    Thanks.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Jun 3, 2019 5:24 PM UTC
    Hi @Katpeane, that sounds like it'd be best to troubleshoot with our team live. They'll see if there's something causing the beeping or if there's an issue with the unit.
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      Katpeane
      Lyricist II
      Jun 4, 2019 12:35 AM UTC
      @Ryan S Thanks for your reply. How do I go about troubleshooting this live with your team? Is this like a live chat kind of thing or a phone call?

      Please let me know at your earliest convenience.

      Thanks!
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Jun 4, 2019 1:32 AM UTC
      @Katpeane You can find contact details here, just make sure you set the country code to the right location by clicking on the flag. The phone or social media is best for live help. This issue I'd recommend going on the phones, but you could start with Facebook or Twitter if you'd like.
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        Katpeane
        Lyricist II
        Jun 4, 2019 1:55 AM UTC
        Thanks @Ryan S!

        I will give a call tomorrow.
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