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dhaugland
Contributor I
October 3, 2018

Sonos One and Audio Device in Routine Not Supported on this Device

  • October 3, 2018
  • 27 replies
  • 7718 views
When triggering a routine within Alexa she announces that "audio device in routine is not supported on this device", and then carries out whats in the routine. How do I get rid of this "announcment"?
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    27 replies

    AjTrek1
    AjTrek1
    October 3, 2018
    Hi dhaugland

    Are there any Amazon devices near by that are integrated with a Sonos devcie? What Alexa supported device are you using? Sono One or Beam?
    Together Everyone Achieves More = T.E.A.M.
    dhauglandAuthor
    Contributor I
    October 4, 2018
    Hi,

    I currently only have the Sonos One and my phone. The Sonos One shows as two devices in the Alexa App, as far as I could understand one being the "echo" part, the other the Sonos speaker.
    AjTrek1
    AjTrek1
    October 4, 2018
    That’s a strange one. To verify there isn’t an Echo device nearby... please log out of your Amazon/Alexa account in the app and in the Sonos app. . Unplug the Sonos One. Delete the Alexa and Sonos apps. Check that your phone is running the latest software. Power cycle your phone. Re-install the apps Plug in your Sonos One it should be recognized by Sonos app. In the Sonos App sign into Alexa to allow voice Control. Setup the Sonos skill in Alexa. Ask Alexa to discover devices. If an echo is found then there is either one somewhere in your home or your Amazon account has been spoofed. I would submit a diagnostic and post the Referrnce ID in this forum. Let us know what happens.

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    dhauglandAuthor
    Contributor I
    October 4, 2018
    Here`s what I did:
    - Logged out of my Alexa account in the Alexa app.
    - Didn`t find a way to log out of the Sonos app so I factory reseted it.
    - Unplugged the Sonos One
    - Delted the Sonos And Alexa apps
    - Restarted my phone
    - Reinstalled the Sonos and Alexa apps
    - Set up Sonos One in the Sonos app
    - In Sonos app, signed in to Alexa
    - In Alexa app, disabled and enabled the Sonos skull
    - Asked Alexa to disover my devices (1 new found)

    I think you might be "fooled" by the name of my Alexa devices. The "Living Room Echo" is not an Amazon Echo! Its just me renaming the Sonos. It showed up two Sonos One devices, and I called one "Living Room Echo" and the other "Living Room Sonos" in order to keep them apart. Just a manuall override there.

    She still announce "audio device in routine not supported on this device". No matter what I enter in the routine that she should rund. It could be a simulated switch, a smart home device, the weather, the calender, etc. She always start out with "audio device in routine...." before carrying out the routine.
    AjTrek1
    AjTrek1
    October 4, 2018
    Hi Again

    Try the trouble shooting tips in the link to remove the phantom device.

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/resolving-the-majority-of-issues-with-alexa-on-sonos-6798039

    BTW as far as I know "routines" are not supported in the Sonos One w/Alexa. What my be happening is that the Sonos One is executing that portion of the "routine" it understands. Try giving shorter commands such as "Alexa turn on lights" instead of "Alexa, turn on lights in the living room and make them blue."

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    dhauglandAuthor
    Contributor I
    October 4, 2018
    Hi,

    I followed the guide there, but no luck.
    In addition to the steps i forgot all devices, removed every routine and unlinked everything before setting it up again.
    Master T
    Master T
    Prodigy I
    October 4, 2018
    BTW as far as I know "routines" are not supported in the Sonos One w/Alexa.

    I'm not aware of anything official yet, but I have several Alexa Routines that recently (and I don't know exactly when) started working with my Sonos Ones.
    AjTrek1
    AjTrek1
    October 4, 2018
    BTW as far as I know "routines" are not supported in the Sonos One w/Alexa.

    I'm not aware of anything official yet, but I have several Alexa Routines that recently (and I don't know exactly when) started working with my Sonos Ones.

    Thanks Master T...for the unofficial update. I'll have give it a go. :8
    Together Everyone Achieves More = T.E.A.M.
    Master T
    Master T
    Prodigy I
    October 4, 2018
    Cross-posting from the webCoRE community in response to @dhaughland, as this is a Sonos issue:

    Okay, after further testing and investigation, I can see that there is an issue with the combination of Sonos One, Alexa Routines, and any simulated or virtual switch in SmartThings.

    Bottom line, an Alexa Routine that invokes a simulated switch will work without any problem on an Amazon Echo device. However, while an Alexa Routine that invokes a simulated switch WILL work on a Sonos One, it will not do so without the “Audio actions and routines are not currently supported on this device” error message.

    Again, Sonos has not formally announced support for Alexa Routines, so hopefully this will be addressed in the near future.

    P.S. I see similar behavior on the Sonos One with weather and calendar actions, but not with real switches and such from ST.
    dhauglandAuthor
    Contributor I
    October 5, 2018
    I just did some further testing based on your reply, Master T.
    If I tell Alexa routines to control a scene (which is a ST routine), then she replies with "ok".
    If I tell Alexa routines to control anything else, be it a simulated switch, and actual device (like a real switch), weather, calender etc., then she replies with "audio devices in routine is not supported on this device".

    Will test this further when I get home from work.
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