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dasym
Prominent Collaborator II
October 24, 2017
Answered

Sonos One and Alexa location

  • October 24, 2017
  • 8 replies
  • 1947 views
If I ask for the weather on my Echos and Dots, I get it for my UK location. If I ask for it on my Sonos Ones I get it for Seatle, and the Alexa app won't let me save a changed location for the Sonos Ones. This is what Amazon support say:

"From your email I understood that your Alexa device is giving you the wrong weather information. I can definitely help you with this.

"If you're unable to edit the device location on your Sonos speaker with Alexa, is because this device hasn't been completely released on United Kingdom"

Any idea when Sonos will get this working on their devices?
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Best answer by dasym
Sonos support got back to me and suggested I unplug all the Sonos Ones except one and then try and change the timezone in the Alexa App. That worked; I was able to change the timezone to Europe, BST for each of them and it seems to have stuck.

8 replies

dasymAuthor
Prominent Collaborator II
October 25, 2017
I've also discovered that the time is wrong. If I ask what time it is it gives a time that is 8 hours too early, probably the time in Seatle.

I've tried changing the location in the Alexa app but that too won't save. I've received another reply from Amazon:

"I'd like to inform that, Many of the customers are facing issues with "Sonos One" and this has been escalated to the Technical team, they are working on It to fix the issue."

I hope they can sort out the issues soon.

Anyone else having these problems?
Stratos
Stratos
Trending Lyricist I
October 25, 2017
Have you tried using the Alexa website where all this can also be set at http://alexa.amazon.co.uk/ It worked for me in the app and the website
dasymAuthor
Prominent Collaborator II
October 25, 2017
Have you tried using the Alexa website where all this can also be set at http://alexa.amazon.co.uk/ It worked for me in the app and the website
Yes, that's what I've been using. It gets the time right for a bit then it goes back to another time zone.
Nando010
Nando010
Chromatic Producer I
October 25, 2017
I've also discovered that the time is wrong. If I ask what time it is it gives a time that is 8 hours too early, probably the time in Seatle.

I've tried changing the location in the Alexa app but that too won't save. I've received another reply from Amazon:

"I'd like to inform that, Many of the customers are facing issues with "Sonos One" and this has been escalated to the Technical team, they are working on It to fix the issue."

I hope they can sort out the issues soon.

Anyone else having these problems?

Yes im having the same problem. My time is stuck on mountain standard time north america and wont change. One day and so many negatives of a product.
dasymAuthor
Prominent Collaborator II
October 26, 2017
Now I'm finding the first time I ask the time it can be 8 hours out. If I ask again immediately after it's correct. All very worrying. It's also worrying that I've raised 3 tickets with Sonos support and I've not had a reply to any of them. I raised the first one three days ago.
dasymAuthorAnswer
Prominent Collaborator II
October 27, 2017
Sonos support got back to me and suggested I unplug all the Sonos Ones except one and then try and change the timezone in the Alexa App. That worked; I was able to change the timezone to Europe, BST for each of them and it seems to have stuck.
gazzstevens
Trending Lyricist I
November 1, 2017
Also having this issue.
dasymAuthor
Prominent Collaborator II
November 21, 2017
Great! Location is also working now. I've been able to set my home address in the Alexa app and it's stuck - at last. I now get local weather report instead of for Seattle.
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