Contributor I

Answered

Sonos One and Alexa

Forum|Forum|3 years ago
November 13, 2022
15 replies
426 views

My Sonos One and Echo both stopped responding to voice commands last night. While the Echo is now working correctly, the Sonos I'd a different story. I have tried everything, including a Factory Reset.

I'm hoping someone had some fresh ideas.

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Best answer by Ken_Griffiths

I’m from the UK and Alexa/ Sonos started working again for me late this morning.

I also removed Sonos skill from Alexa, removed Alexa from Sonos app and started again

It sounds to me like a simple need to reauthorise the Sonos/Amazon ‘sharing agreement’ token, usually fixed quickly by removing/reinstalling the Skill, but if people have tried that and also tried reinstalling the assistant on the speaker (‘the usual troubleshooting steps’) mentioned in the community here, then I guess it’s best that those who are still unable to solve their Alexa issue, should go onto contact Sonos, or Amazon Support, particularly as the Sonos services status page (still) shows the voice service is currently working normally.

Show previous replies

I

iceman_nw

Lyricist II

Alexa and Sonos Voice Assistant have both started working again, no intervention. Something must’ve happened as it was completely offline for a couple of days on all devices.

C

Christopher10

Contributor I

I’m experiencing exactly the same issues …..Alexa is not working as of a few days ago…. …I’ve done several factory resets …. Done countless soft reboots ……. It has to be an internal server integration issue and of course…… Alexa can’t help !!!!! Any suggestions for a workaround?

Ken_Griffiths

I’m experiencing exactly the same issues …..Alexa is not working as of a few days ago…. …I’ve done several factory resets …. Done countless soft reboots ……. It has to be an internal server integration issue and of course…… Alexa can’t help !!!!! Any suggestions for a workaround?

I’m from the UK, same as yourself (according to your profile), Alexa is working fine here for my setup and I was around at my daughters home earlier and its working fine there too on their Sonos Ones - maybe give Sonos Support, or Amazon, a call tomorrow, if you have tried removing and reinstalling the Sonos skill and the assistant on your speakers. Here’s a couple of links to perhaps assist:

Sonos Support:

https://support.sonos.com/s/contact

Amazon Support (ways to contact them):

https://www.wikihow.com/Contact-Amazon-UK

I

iceman_nw

Lyricist II

I’m experiencing exactly the same issues …..Alexa is not working as of a few days ago…. …I’ve done several factory resets …. Done countless soft reboots ……. It has to be an internal server integration issue and of course…… Alexa can’t help !!!!! Any suggestions for a workaround?

I’m from the UK, same as yourself (according to your profile), Alexa is working fine here for my setup and I was around at my daughters home earlier and its working fine there too on their Sonos Ones - maybe give Sonos Support, or Amazon, a call tomorrow, if you have tried removing and reinstalling the Sonos skill and the assistant on your speakers. Here’s a couple of links to perhaps assist:

Sonos Support:

https://support.sonos.com/s/contact

Amazon Support (ways to contact them):

https://www.wikihow.com/Contact-Amazon-UK

I’m from the UK and Alexa/ Sonos started working again for me late this morning.

I also removed Sonos skill from Alexa, removed Alexa from Sonos app and started again.

Ken_GriffithsAnswer

I’m from the UK and Alexa/ Sonos started working again for me late this morning.

I also removed Sonos skill from Alexa, removed Alexa from Sonos app and started again

It sounds to me like a simple need to reauthorise the Sonos/Amazon ‘sharing agreement’ token, usually fixed quickly by removing/reinstalling the Skill, but if people have tried that and also tried reinstalling the assistant on the speaker (‘the usual troubleshooting steps’) mentioned in the community here, then I guess it’s best that those who are still unable to solve their Alexa issue, should go onto contact Sonos, or Amazon Support, particularly as the Sonos services status page (still) shows the voice service is currently working normally.

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