Sonos One and Alexa

Hi Cory

First off can you please toggle the mic off and then on again on the top of the Sonos One - make sure the small round white light is displayed, this indicates that the mic is active.

Can you open the Alexa App>Smart Home and check if you have all of your Sonos players listed? If not, then please ask Alexa to Discover Devices or use the Alexa App.

Once everything is discovered, can you check that you have no duplicate device names listed. If there are then please rename them in the source app and then rediscover devices again within the Alexa App.

Whilst the Alexa App>Smart Home will show a single device for your Sonos One, under Settings there should be two devices listed for each Sonos One. (One for the hardware and one for the Alexa component.) Can you confirm that is correct?

Lastly if it's still not working can you check the Alexa App>Settings>History and confirm that Alexa heard you correctly?

UKMedia, I think you found the issue, but I am not sure how to correct it. I only have one device listed for the Sonos One in my Alexa App. It is listed as "bedroom" as defined in the Sonos App. However, there isn't another one. I could have sworn there were two prior to my network switch. How would I go about getting the other item relisted? I tried resetting again, but still only come up with the "bedroom" listing on the Alexa app. Thanks.

Hi

Is that in the Alexa App>Settings?

If yes, then please try the steps I've listed in the answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

I suggest you test after each step as the steps get progressively more time consuming as you progress through the list.

I have been having the same issue. I have Spotify premium and have Spotify set up as the default music service. I asked Alexa to play the Greatest Showman... nothing. I rephrased my question and asked to play the Greatest Showman movie soundtrack... still could not find anything. I then launched the Spotify app and easily found the soundtrack to play.

I double checked the Alexa app history, and Alexa heard me correctly, but could not find anything. Is it because I am using Spotify?

I find myself rarely using the Alexa controls because they do t work well. This is too bad because it’s in my kitchen. Last thing I want to do is grab my phone with raw chicken hands.

Jason.

Hi

Can you try the command ' Alexa, Play Greatest Showman Playlist'?

Hi

Can you try the command ' Alexa, Play Greatest Showman Playlist'?

Tried that, and it plays the Greatest Showman Ensemble

On spotify, the Album is actually called "The Greatest Showman (Original Motion Picture Soundtrack). I asked alexa to play exactly that, and she could not find it.

This must be an Alexa issue, because it does the same thing on my Echo Dot.