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richuk
Contributor I
Nov 4, 2017 6:28 AM UTC
Question

Sonos One/Alexa unreliable

Just purchased a Sonos One to replace an Echo Dot in the bedroom. So far, I am very disappointed. With the Echo dot, I could talk normally to it and it would work. I could even say 'Alexa' from outside the room and it would pick up and respond. With the 'One' I have to say 'Alexa' repeatedly, often shouting before it responds. Even when it does hear me, often the light on the top flashes for a while then silence. No errors, no notifications, no idea about what has gone wrong.

Is this 'usual' behaviour or do I have a faulty unit and should return it. Sound quality is great when it works, but for the Alexa functions, the echo dot was far superior.
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      9 replies

      Dickfh
      Lyricist I
      Nov 4, 2017 8:02 AM UTC
      Alexa is absolutely useless on Sonos. It acnt recognise anything I, or my wife, says!
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      dasym
      Prominent Collaborator II
      Nov 4, 2017 9:44 AM UTC
      It's usual behaviour for me. As to whether you should return it, if you got it directly from Sonos you've got 100 days to return it. We keep being assured it will get better so it might improve within that time.
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      Emby
      Lyricist III
      Nov 24, 2017 12:01 PM UTC
      This happens to me also. I’m returning it but not because of that but because I found it a lot cheaper on Black Friday. However, if it doesn’t get better during my “evaluation period,” I’m going to return them all. I just don’t get it, the speaker hears me but doesn’t execute.
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      Surfer
      Trending Lyricist I
      Nov 24, 2017 12:14 PM UTC
      This happens to me also. I’m returning it but not because of that but because I found it a lot cheaper on Black Friday. However, if it doesn’t get better during my “evaluation period,” I’m going to return them all. I just don’t get it, the speaker hears me but doesn’t execute. you mean black Fridays 1's right the old model?
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      Emby
      Lyricist III
      Nov 24, 2017 1:37 PM UTC
      No, I’m mean the newer Sonos One. Sonos is currently selling it at a 12.5% discount. But I got a slightly better discount at another retailer.

      Edit: This is in reply to Surfer. I forgot to use the quote thingy.
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      Surfer
      Trending Lyricist I
      Nov 24, 2017 3:12 PM UTC
      No, I’m mean the newer Sonos One. Sonos is currently selling it at a 12.5% discount. But I got a slightly better discount at another retailer.

      Edit: This is in reply to Surfer. I forgot to use the quote thingy.       Still at £199 on Sonos site UK, you located somewhere else?
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      Emby
      Lyricist III
      Nov 24, 2017 3:17 PM UTC
      No, I’m mean the newer Sonos One. Sonos is currently selling it at a 12.5% discount. But I got a slightly better discount at another retailer.

      Edit: This is in reply to Surfer. I forgot to use the quote thingy.       Still at £199 on Sonos site UK, you located somewhere else?       Yes, I’m in the USA.
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      Surfer
      Trending Lyricist I
      Nov 24, 2017 3:18 PM UTC
      No, I’m mean the newer Sonos One. Sonos is currently selling it at a 12.5% discount. But I got a slightly better discount at another retailer.

      Edit: This is in reply to Surfer. I forgot to use the quote thingy.       Still at £199 on Sonos site UK, you located somewhere else?       Yes, I’m in the USA.       yeah you lot get all the bargains! 😠
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      Emby
      Lyricist III
      Nov 24, 2017 3:20 PM UTC
      No, I’m mean the newer Sonos One. Sonos is currently selling it at a 12.5% discount. But I got a slightly better discount at another retailer.

      Edit: This is in reply to Surfer. I forgot to use the quote thingy.       Still at £199 on Sonos site UK, you located somewhere else?       Yes, I’m in the USA.       yeah you lot get all the bargains! :@       Sorry, mate:$
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