Contributor I

Sonos One Alexa, responds to command but then falls silent...

Forum|Forum|8 years ago
July 12, 2018
1 reply
732 views

Recently got a new router, after setting my Sonos system back up I realised that Alexa would answer average questions but would not play music when asked, Tried reinstalling Sonos system numerous times, deleting all Alexa devices off app, deleted app and reinstalled changed names of speakers and still doesn't work. Am I being dumb or anything else to try?

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UKMedia

Hi

First off did you follow the steps in this article after you changed your Router?

https://support.sonos.com/s/article/1061?language=en_US

If the problem persists please follow the steps in this article and let us know how you get on:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/resolving-the-majority-of-issues-with-alexa-on-sonos-6798039/index2.html

Remember: Sometimes Red Wine helps :)

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