Sonos One - Alexa not responding to commands

Forum|Forum|8 years ago
September 2, 2018
15 replies
16197 views

I have one of my Sonos One speakers not working properly with Alexa commands. It responds ok when I say “Alexa” but does not respond to all commands. It used to work fine, but now it doesn’t. Example - I will ask Alexa to play top hits on pandora and it will fine, but when I say “Alexa STOP or PAUSE” Alexa beeps continues to play. I can only stop or pause if I go into the sonos apps on my IOS device.

I have tried to disable and delete devise and reset and reinstall, but same thing happens. Any advice? I have other Sonos One speakers that are working fine, just having issue with this one.

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Best answer by Keith N

Thanks! It seems there are a couple problems regarding connectivity and your Sonos system. Specifically, the Bedroom Sonos One is losing connection to the network and unable to maintain a steady connection. Is this the problematic Sonos One? I can see a command to play but no other commands after.

Have you tried plugging one of your Sonos devices into the main router using an Ethernet cable? This will change how data is passed along to Sonos and should give a more robust and flexible network for Sonos to work on.

If you are still running into trouble after, it might be best to give our support technicians a call to have a closer look at this in real time.

Keith N

Sonos Staff

Hi there, Duffy135. Thanks for posting and welcome to the Community. Would you mind replicating the problem and shortly after, submitting a diagnostic report? Be sure to reply here with the confirmation number it gives at the end. Thanks again!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Duffy135Author

Contributor I

Keith N - Not to sound stupid, but from where do I pull a diagnostic report?

Keith N

Sonos Staff

No worries, the Community platform doesn't change the color of links :P

https://support.sonos.com/s/article/141

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Duffy135Author

Contributor I

Your confirmation number is: 210420748

Keith NAnswer

Sonos Staff

Thanks! It seems there are a couple problems regarding connectivity and your Sonos system. Specifically, the Bedroom Sonos One is losing connection to the network and unable to maintain a steady connection. Is this the problematic Sonos One? I can see a command to play but no other commands after.

Have you tried plugging one of your Sonos devices into the main router using an Ethernet cable? This will change how data is passed along to Sonos and should give a more robust and flexible network for Sonos to work on.

If you are still running into trouble after, it might be best to give our support technicians a call to have a closer look at this in real time.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Duffy135Author

Contributor I

The Bedroom Sonos One is actually functioning properly. And I have tried to connect direct to router/switch, but the Dining Room is the one that I am having issues with.

UKMedia

Problems with a single device can often be caused by duplicate IP addresses. Can you please power down these devices for 5 secs, allowing each to complete the boot sequence before moving to the next device:

- Router
- Any wired network switch
- Any wired Sonos product
- Any other Sonos product
- All other connected network devices - A pain I know!

If this fixes the issue, I suggest that you reserve IP addresses in your Router set-up for your Sonos devices. (I use the range 192.168.0.200 and above for Sonos devices).

Remember: Sometimes Red Wine helps :)

B

Ballyanthony

Lyricist III

Was there ever a solution to this? I have my sonos one for just one week now. It was working perfectly up to yesterday. Now it Stop never works but Pause does. It will always say it will play something asked but only sometimes plays, other times it will continue to play what was originally playing instead of the new item it said it would play. It's not intermediate - if there's an error playing a particular album, there will always be a problem playing that album (even though it played in the past and plays fine when using the sonos or Spotify apps)

Thanks

UKMedia

As a first step, please diable then enable the Sonos skill in the Alexa App.

Remember: Sometimes Red Wine helps :)