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NjombE
Contributor I
September 5, 2018

Sonos One Alexa delay.

  • September 5, 2018
  • 4 replies
  • 1248 views
Hi,
I'm new to the community. Just bought an Sonos one and activated Alexa on it. But it seems to be a delay when I ask her to change volume. It takes about 2-4 sec before she changes the volume. I've tried to reset the sonos and reinstall it but no luck.
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4 replies

Steve1092
Lyricist III
September 5, 2018
That has been my experience with the One and the Beam. It has to process your request and then take action.
    NjombEAuthor
    Contributor I
    September 5, 2018
    That has been my experience with the One and the Beam. It has to process your request and then take action.

    So I’m not the only one! I should add that I live in Sweden and I have had to change my location and language to US to make it work with Alexa. This works with the Amazon echo dot. No problem there, no lag no processing and then action after 6 seconds.

    Are we the only ones?

    Anyone at Sonos with a solutions?
      NjombEAuthor
      Contributor I
      September 6, 2018
      Found out that giving commands trough my echo do works. "Echo, volume 1 on sonos" and it changes immediately. So the problem seems to be on sonos end. I've checked my network and it seems fine. I can give commands to the echo without any delay.
        RaphaelP
        Lyricist I
        July 8, 2019
        Super frustrating! I've had the exact same problems. I did a hard, factory reset my Sonos Ones (I have 3), I disconnected the Sonos skill in Alexa, I did everything that folks have suggested and still no improvement. Basically ruins the experience of having the Sonos. Would rather have an Amazan Echo with a good speaker than the Sonos at this point.
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