Sonos One Alexa Chime Going Off Randomly

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I recently purchased a Sonos One and love it. However the Alexa chime keeps going off randomly even though the wake word was never said. Sometimes the chime just happens and sometimes Alexa says something like I didn’t understand that or something along those lines. It is no where near my tv and I never have the volume loud at all so I don’t know what it is hearing that it thinks is the wake word.

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Master T

Prodigy I

There was a software update made available yesterday (8.2.3), that not only made Alexa incredibly more responsive but nearly eliminated the false triggers for me. I say "nearly" only because it's been less than 24 hours, but so far I haven't had one yet.

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chicks

Update to the 8.2.3 firmware on the One that was made available yesterday. Fixes the false triggers and sensitivity issues. Appears to work as well as a Dot now, makes a huge difference in Alexa usage.

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scottreadman

Trending Lyricist I

I know this is an old thread just wanted to add I've just started having same issue with the Sonos Beam. Wakes up to random sounds and words. Even our 2 month olds squeals!

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Zorglub

Contributor I

Same here on my Beam. 😞

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