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robertberkey
Contributor I
November 18, 2017
Answered

Sonos not playing Alexa music

  • November 18, 2017
  • 44 replies
  • 20657 views
I've had the Sonos One for a couple of weeks and it was working fine up until yesterday. The music plays fine through sonos app but is not playing correctly through the speaker upon command. For example, if I ask Alexa "to play Lithium on SiriusXM" she responds "Lithium from SiriusXM playing on Office" but then nothing happens. Any suggestions?
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    Best answer by Edward R
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along.

    We have an article that talks about how to resolve the majority of issues with Alexa on Sonos. If you are experiencing the problems details in this thread, please have a look there.

    44 replies

    Cbee
    Lyricist II
    November 18, 2017
    Same here. It just updated software before so not sure it’s connected. Alexa seems to be working OK and Sonos app working OK, just Alexa won’t play music
    PatrickM
    Lyricist I
    November 18, 2017
    I have exactly the same problem! I've uninstalled and reinstalled the apps, still no joy. So I took out a free trial on Spotify - plays through my phone all right but then found that Alexa doesn't support Spotify!! Frustrated and thinking of returning unit to store unless someone can offer an easy solution.
    SkynetSonos
    Lyricist I
    November 18, 2017
    My Sonos One worked well until the 8.1.1 update. It's been borked since. Even after a subsequent update.
    spise72
    Lyricist I
    November 18, 2017
    Same here since around 8/1.
    Cbee
    Lyricist II
    November 18, 2017
    I’m going to return mine. Everything for Sonos is awesome...except Alexa. She’s nothing but a tease.
    BigBrizo
    Contributor I
    November 18, 2017
    im giving up with mines, wasted too much time on it.

    its going back to shop
    EDLNY
    Lyricist I
    November 18, 2017
    I am having this same exact issue. I would think anyone who just did the last update is having this issue. I hope someone at SONOS has an answer for this
    gurs23
    Lyricist I
    November 18, 2017
    I have the same problem. It happened after the pandora to Sonos update version 8.2. If I say Alexa play new music, Alexa will respond playing new music but it actually will not play the music. No voice commands to play music work right now. Playing music via the app does work. 8.2 ?? Stay away
    txheadshaver
    Lyricist I
    November 18, 2017
    Sonos tech support - please fix this problem. Alexa says "playing on Sonos in living room " then no sound unless i go to the sonos app and play pandora through the app. SOOOOOOO frustrating!!!!!!!!!!
    gurs23
    Lyricist I
    November 18, 2017
    This is the classic reason customers should be able to downgrade apps. #apple #sonos hope your listening!
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