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robertberkey
Contributor I
Nov 18, 2017 4:34 PM UTC
Answered

Sonos not playing Alexa music

I've had the Sonos One for a couple of weeks and it was working fine up until yesterday. The music plays fine through sonos app but is not playing correctly through the speaker upon command. For example, if I ask Alexa "to play Lithium on SiriusXM" she responds "Lithium from SiriusXM playing on Office" but then nothing happens. Any suggestions?
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 27, 2019 3:30 PM UTC
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along.

    We have an article that talks about how to resolve the majority of issues with Alexa on Sonos. If you are experiencing the problems details in this thread, please have a look there.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    View in thread

    44 replies

    Cbee
    Lyricist II
    Nov 18, 2017 5:27 PM UTC
    Same here. It just updated software before so not sure it’s connected. Alexa seems to be working OK and Sonos app working OK, just Alexa won’t play music
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    PatrickM
    Lyricist I
    Nov 18, 2017 5:39 PM UTC
    I have exactly the same problem! I've uninstalled and reinstalled the apps, still no joy. So I took out a free trial on Spotify - plays through my phone all right but then found that Alexa doesn't support Spotify!! Frustrated and thinking of returning unit to store unless someone can offer an easy solution.
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    SkynetSonos
    Lyricist I
    Nov 18, 2017 5:46 PM UTC
    My Sonos One worked well until the 8.1.1 update. It's been borked since. Even after a subsequent update.
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    spise72
    Lyricist I
    Nov 18, 2017 5:52 PM UTC
    Same here since around 8/1.
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    Cbee
    Lyricist II
    Nov 18, 2017 6:20 PM UTC
    I’m going to return mine. Everything for Sonos is awesome...except Alexa. She’s nothing but a tease.
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    BigBrizo
    Contributor I
    Nov 18, 2017 9:25 PM UTC
    im giving up with mines, wasted too much time on it.

    its going back to shop
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    EDLNY
    Lyricist I
    Nov 18, 2017 10:15 PM UTC
    I am having this same exact issue. I would think anyone who just did the last update is having this issue. I hope someone at SONOS has an answer for this
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    gurs23
    Lyricist I
    Nov 18, 2017 10:43 PM UTC
    I have the same problem. It happened after the pandora to Sonos update version 8.2. If I say Alexa play new music, Alexa will respond playing new music but it actually will not play the music. No voice commands to play music work right now. Playing music via the app does work. 8.2 ?? Stay away
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    txheadshaver
    Lyricist I
    Nov 18, 2017 10:43 PM UTC
    Sonos tech support - please fix this problem. Alexa says "playing on Sonos in living room " then no sound unless i go to the sonos app and play pandora through the app. SOOOOOOO frustrating!!!!!!!!!!
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    gurs23
    Lyricist I
    Nov 18, 2017 11:22 PM UTC
    This is the classic reason customers should be able to downgrade apps. #apple #sonos hope your listening!
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