Sonos not connecting to Alexa

Forum|Forum|11 months ago
November 4, 2025
3 replies
156 views

Well the Sonos saga continues. I lost Alexa connectivity a week ago. Since then I've changed broadband provider and router. The usual Sonos nightmare began. Difficulty connecting Sonos One to the new router, 1 still won't connect.

Alexa connects, but with no functionality. Won't play radio or music and showing off-line in Alexa app.

Why is Sonos such a nightmare to do anything with. I may give up and by a few Alexas and save the hassle.

Any ideas????

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Best answer by Airgetlam

There’s been a listed issue with Amazon here, for days now.

AirgetlamAnswer

There’s been a listed issue with Amazon here, for days now.

Bruce

A

Akers600Author

Contributor I

Thanks for the response Bruce. Just another example of Sonos being a pain to work with.

Airgetlam

As I’ve said in another thread about this same topic, I’m fairly confident this is an Amazon issue, and not a Sonos one. Stands to reason that Amazon is less concerned about a smaller percentage of their user base, using another company’s speakers, rather than their own.

Bruce

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