Sonos Move Alexa Not Playing Music.

Forum|Forum|6 years ago
July 15, 2020
11 replies
1043 views

Hello -- I have a Sonos Playbar and Sonos Ones in my apartment.

Just bought a Sonos Move for to use for the summer at a rental beach house. I added Alexa in the Sonos app and the Move is showing up in the Alexa app on my phone. Alexa can tell me the time, set a timer, tell me the weather, etc.

I can also play music from the Sonos App and access my iTunes/Pandora/Spotify/etc.

When I ask Alexa to play [Artist] on [iTunes/Pandora/Spotify/etc.] she responds: “to do that, first enable the skill for your sonos move in your Alexa app, then ask me to discover devices.” I have tried to follow these instructions, to no avail.

Is it possible that Alexa cannot work on two different WiFi networks?

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Best answer by UKMedia

Hi

A Sonos account/system is wi-fi specific and hence location specific. So it is recommended that you have two separate accounts/systems, one for each location.

Now from a Sonos - Alexa integration viewpoint, the relationship between your Sonos and Amazon account must be a 1:1. So you would need to create two separate Amazon accounts, one for each location.

Show previous replies

Paul A

Retired Sonos Staff

Hi @Charles_21.

Thanks for the update and immediate response.

I’m glad that I was able to help resolve your issue. Congratulations, I do hope you continue to love and enjoy your Sonos.

Please do not hesitate to reach out or create a new topic if you still have further questions or concerns. We are always here to help out.

Thanks,

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