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jacob_7
Prodigy I
October 23, 2017
Question

Sonos just stops playing!

  • October 23, 2017
  • 7 replies
  • 1981 views
I often ask Alexa to play a genre of music to my grouped Play 5 and two Play 1s and whilst it initiates playing an Amazon station, i often find that it will get the end of a song (or having played several songs) and then the music just stops.

I'm fairly sure this only started happening since version 8 and also i think it's only happened via a voice command start.

I recently bought a bridge so that my speaker furthest from the router is more stable via Sonosnet although the issue was happening before that.

I've submitted diagnostic 7991733

Any thoughts anyone?
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    7 replies

    ebutka
    Lyricist I
    October 24, 2017
    I'm having the exact same problem. I ask Alexa to play music on my sound bar, it'll get through two songs and then stop playing.

    I've submitted diagnostic number 7998451.
      rb9999
      Lyricist I
      December 9, 2017
      I have the same problem. Pandora is stopping after just a few minutes. I submitted diagnostic 8195918.
        bensb166
        Lyricist I
        December 10, 2017
        I’m experiencing the same issue. I’ve also submitted a diagnostic
          margoba
          Trending Lyricist I
          December 11, 2017
          +1 Me too.
          UKMedia
          UKMedia
          December 12, 2017
          If you've changed your setup, it may be worth resetting your Voice Control and Alexa integration. Please follow the steps I've listed within the answer in this post:

          https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
          Remember: Sometimes Red Wine helps :)
          pall21
          Contributor I
          December 16, 2017
          Same thing happening to me. Music just stops after a few songs. Has happened with my music library, Amazon and Pandora. I have a Play 5, Play 1 and a Connect Amp. I submitted diagnostic #8229939
          UKMedia
          UKMedia
          December 18, 2017
          Please try the steps I've listed in this post:

          https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
          Remember: Sometimes Red Wine helps :)
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