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consultant000
Contributor I
November 28, 2017
Answered

Sonos in Canada Issue / Not able to access "Your Skills" page.

  • November 28, 2017
  • 2 replies
  • 1234 views
When I open my Alexa app (with a Sonos One) and click on the "your Skills" tab, I immediately get a pop-up error message --> "The language you selected does not match your Amazon account settings. As a result, Alexa skills are not available. To get the best Alexa experience, please choose English (Canada) by selecting continue. CONTINUE. When I press continue, it takes me back to the Settings screen and then keeps looping back to the error message above. I'm not able to access my "Your Skills" page. Help please! Thanks!
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    Best answer by Keith N
    Hi there, consultant000. From what I understand, you have a Canadian Amazon account but were using the English-US language for Alexa. You are likely receiving this error loop because the Alexa skill for Sonos is not available in Canada.

    2 replies

    Keith N
    Keith NAnswer
    Sonos Staff
    November 28, 2017
    Hi there, consultant000. From what I understand, you have a Canadian Amazon account but were using the English-US language for Alexa. You are likely receiving this error loop because the Alexa skill for Sonos is not available in Canada.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    hermenegill00
    Lyricist I
    November 30, 2017
    Hi there, consultant000. From what I understand, you have a Canadian Amazon account but were using the English-US language. You are likely receiving this error loop because the Alexa skill for Sonos is not available in Canada.
    what if i setup my Sonos account as being from the states and using the Amazon.com login? it should be using the english setting but i also keep geting this error message..
    i don't care about any ''canadian specific'' commands i just want to use basic voice commands until all the features become available. Any work around or fix to acheive it?
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