Skip to main content
User242124
Contributor II
July 27, 2020
Question

Sonos Ignores Command to Stop Playing News on Amazon Echo..

  • July 27, 2020
  • 14 replies
  • 1008 views

Hello,  I have a mix of Sonos Ones, Moves, and a Beam.  My problem is that when I use a Sonos device to start playing news through Alexa with either “Play my Flash Briefing” or “Tell me the news” Alexa behaves erratically.  Usually it will start repeating the lead story three times.  And then the most annoying thing is when I say “Alexa stop” it will semi-mute for a second (indicating it heard me) and then just keep going.  And we’ve tried all the variations of Pause, Stop Playing the News, etc.  What does work is if we ask Alexa to play music and then the system will do that and then we can stop the music via voice.  Obviously the button on the speaker works too.  We use the NPR skills on Echo.  I know it’s tempting to blame the skill but this skill works flawlessly on the Amazon Echo speaker we have.  It is just the Sonos devices that don’t work.  I spoke with Sonos tech help on the phone and they acknowledged the problem but I’ve received no follow-up.

I just upgraded my components in the spring.  I have eight total now.  I am still running S1 until those bugs get ironed out.

I’ve unplugged and replugged in my system but that hasn’t helped.  And I’ve powered down and up router as well.

Any help would be appreciated.  I used to recommend Sonos to my friends but I can’t until this issue is fixed.

 

Thanks,

Peter

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    14 replies

    Show previous replies
    PotemkinMcNasty
    Enthusiast II
    August 4, 2020

    Spent 3.5 hours (really) on amazon chat support only to be told that Amazon doesn’t support alexa on Sonos.  Sonos support told me they don’t support alexa.  Great.

    Paul A
    Paul A
    Retired Sonos Staff
    August 7, 2020

    Hi @PotemkinMcNasty.

    Welcome to the Sonos community and thanks for reaching out to us.

    I would like to share with you Amazon Alexa’s supported countries through Amazon’s website and Amazon Alexa’s support on Sonos.

    I hope this helps.

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

    Help others find useful content by clicking the like button and selecting the best answer to your question
    PotemkinMcNasty
    Enthusiast II
    August 7, 2020

    Thanks for that. however three and a half hours on chat support with Amazon left me completely clear: they plain refuse to support Alexa on anything other than their products e.g. Echo.  They were very specific.

    Paul A
    Paul A
    Retired Sonos Staff
    August 7, 2020

    Hi @PotemkinMcNasty.

    Thanks for the immediate response.

    I would like to clarify, if you live in the United States, yes Amazon Alexa will work on both Amazon and Sonos Voice-enabled devices. If you live elsewhere, you may check out their page as they also have supported countries for Amazon Alexa and so as with Sonos.

    I hope this helps.

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Terms & ConditionsAccessibility statement