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poiv3
Contributor I
June 19, 2020
Answered

Sonos Five (2020) - Alexa not working

  • June 19, 2020
  • 4 replies
  • 1174 views

I just set up a pair of new Sonos Five (2020) and updated the app to S2. Everything went smoothly. Then I went to add Alexa via the app, got into the Alexa app on an Ipad, it discovered the Sonos and added them fine but when I try to use it, nothing happens. I still can control the Sonos via separate Amazon echo device but not directly via built in Alexa. I tried to delete and rediscover method but it did not help. Is it the S2 app problem, Sonos skill for Amazon outdated or do I need to try something else? Thanks.

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    Best answer by Belly M

    Sonos Five does not have Alex / microphone built in, so use an Echo like you are doing which in my opinion works better :)

    4 replies

    Belly M
    Belly MAnswer
    June 19, 2020

    Sonos Five does not have Alex / microphone built in, so use an Echo like you are doing which in my opinion works better :)

    poiv3Author
    Contributor I
    June 19, 2020

    Sonos Five does not have Alex / microphone built in.

     

     

    Really? I can not believe it. Silly me then. 

    Belly M
    Belly M
    June 19, 2020

    Quote from the webpage blurb…

     

    Five can be controlled with either Alexa or the Google Assistant when connected to a voice-enabled device, such as Sonos One, Beam, Google Home, or an Amazon Echo Dot, over WiFi.

     

    poiv3Author
    Contributor I
    June 19, 2020

    Ok. I really did not expect the new Five not to have built in Alexa and did not even bother to check the official specs. Anyway, then I have them set up without any problem and will control them via an Amazon device. Thank you.

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