Skip to main content
Luu
Contributor I
July 22, 2018

Sonos Beam voice control with Samsung TV

  • July 22, 2018
  • 18 replies
  • 8100 views
Has anyone been able to get the Sonos beam voice command: "Alexa turn off TV" to work?

At this point I am able to get it to turn ON with voice and so far everything seem to be good except that the turn tv OFF via voice command is not working (and the random airplay not working and requiring to power cycle the beam).

The TV i have is the Samsung MU8000 series... I have checked the TV option and do have Anynet+ enabled.. don't see any options as mentioned in this thread for samsung (https://en.community.sonos.com/home-theater-228993/enabling-cec-on-your-tv-for-beam-6810049)

I have other devices in which if I connect it to the tv ARC HDMI port (at this point not using beam)... those device would shut the tv down when they are power off or go to sleep... So it seem like the TV is capable of having devices connected via its ARC HDMI shut the tv down... I just can't seem to get the beam to via the Alexa voice command...

Has anyone had any luck with the Sonos Beam Alexa voice command to shut OFF a Samsung TV? If so, what model are you using by chance? Did you had to do anything special to get it to work?

Thanks,
Luu
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      18 replies

      Show previous replies
      Jambo04
      Lyricist I
      December 26, 2018
      Everyone struggling with this, I think I have found the route cause for most of us.

      If your Beam voice commands all work (TV on, volume up etc), except for turning off the TV, then check first whether if when you are "watching" the HDMI channel that your beam is connected to (shows a nice black and white Sonos pattern) you are able to successfully ask the beam to "turn off the tv".

      If so, then you are suffering from the same Samsung issue as me. I own a Samsung 40NU7120 which means it is a 40" 2018 7 Series UHD TV. Certainly all of this year's Samsung TV's only allow a CEC/ARC/Anynet command of "TV off" to work if the TV is actually "watching" the HDMI channel that the device issuing the command is connected too. Considering the increasing prevalence of Smart speakers through which users might turn off their TV by voice, this is not a smart choice from Samsung.

      My hope is that this will be fixed by a software update from Samsung, especially if enough noise is made about it. I have heard that some LG tv's have taken the same approach. The thinking behind this is to prevent your TV inadvertent turning off because you have turned off a periphery device that you are not actually watching, ideally users should be given the choice as to whether to enable or disable this feature within Anynet+ settings.

      FYI another Samsung smart TV I have from around 2015/16 has no such issue, if connected I am able to turn off that TV using voice commands from the Beam. Annoying to find that after "upgrading" from that old TV I have lost a really useful feature.
      PigeonWizaard
      Lyricist I
      December 27, 2018
      Jambo's hit the nail on the head.

      I'm trying with a Samsung UE50NU7092 and a Beam. The Beam is able to turn the TV on but in order to turn it off, I have to select HDMI 1 (the non HDMI-ARC port) first. This seems completely backwards.

      Sort it out please, Samsung.
      Bruce S Green
      Lyricist I
      January 10, 2019
      I have same issue with new QE65Q7FNA. Struggled to recognise Sonos beam when setting up, can turn TV on with Alexa but not off . All worked fine on previous UE46D800YUXXU . Minor but annoying . Do Sonos not monitor this community to give technical response
      Bruce S Green
      Lyricist I
      January 10, 2019
      Also finding that microphone is not as effective when volume turned up
      Kampffechten
      Lyricist III
      January 10, 2019
      Everyone struggling with this, I think I have found the route cause for most of us.

      If your Beam voice commands all work (TV on, volume up etc), except for turning off the TV, then check first whether if when you are "watching" the HDMI channel that your beam is connected to (shows a nice black and white Sonos pattern) you are able to successfully ask the beam to "turn off the tv".

      If so, then you are suffering from the same Samsung issue as me. I own a Samsung 40NU7120 which means it is a 40" 2018 7 Series UHD TV. Certainly all of this year's Samsung TV's only allow a CEC/ARC/Anynet command of "TV off" to work if the TV is actually "watching" the HDMI channel that the device issuing the command is connected too. Considering the increasing prevalence of Smart speakers through which users might turn off their TV by voice, this is not a smart choice from Samsung.

      My hope is that this will be fixed by a software update from Samsung, especially if enough noise is made about it. I have heard that some LG tv's have taken the same approach. The thinking behind this is to prevent your TV inadvertent turning off because you have turned off a periphery device that you are not actually watching, ideally users should be given the choice as to whether to enable or disable this feature within Anynet+ settings.

      FYI another Samsung smart TV I have from around 2015/16 has no such issue, if connected I am able to turn off that TV using voice commands from the Beam. Annoying to find that after "upgrading" from that old TV I have lost a really useful feature.

      spot on

      i have a 2018 nu8000 and the turn off does not work, outside of being on the beam hdmi...which is not useful
      sb43
      Lyricist II
      January 21, 2019
      Have a Samsung NU7400 55in. Same issue. You’d also think Sonos / Amazon and the Tv manufacturers would bang heads together before via field: beta tests so it’s not left for the customer to try and find an answer. In the way Apple do with apps and third party manufacturers
      Satjes
      Lyricist I
      January 31, 2019
      Hello same issue here New Samsung QE49Q6F (01/2019) can turn tv on with Alexa voice but not turn it off. Is this an issue of Samsung Anynet+ or Alexa or Sonos. Alexa respond ok, but nothing is happening. So If I am reverse engineering it, command executed by Alexa and send back to Sonos and then back to Samsung TV. How can we find out that the command to the TV is finding is way back. SONOS is there a way to detect this ?
      Andy Online
      Lyricist I
      March 9, 2019
      Exact same issue here. New Samsung 49Q6FN tv. Can turn on with Alexa but not off. Only turns off if on Sonos HDMI input selected which defeats the point. Really wish this would be fixed.
      Terms & ConditionsAccessibility statement