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Treble
Contributor I
October 4, 2019
Question

sonos beam keeps loosing alexa connectivity

  • October 4, 2019
  • 2 replies
  • 754 views
Every few days my beam stops working woth Alexa it’s very frustrating I delete devices and re add them it works for a few days then stops again
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    2 replies

    UKMedia
    UKMedia
    October 6, 2019
    This can be caused by the Beam losing the connection - how is your system set-up: via wi-fi or do you have a device connected via an ethernet cable? Can you open the Sonos app and check the WM setting under the About your Sonos system option within Settings?

    The other reason is that Alexa authorisation has been compromised in some manner. If it happens again, can you first Disable the Sonos skill in the Alexa app and then Re-Enable and see if this fixes the problem.
    Remember: Sometimes Red Wine helps :)
    TrebleAuthor
    Contributor I
    October 6, 2019
    Hi it says wm1 it’s connected via wifi it’s very close to my router will try your other suggestion when it happens again
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