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nawright89
Contributor I
April 13, 2019
Answered

Sonos Beam Alexa voice control problem

  • April 13, 2019
  • 3 replies
  • 749 views
Trying to set up the Alexa voice control in the sonos app But keeps saying Alexa Problem adding, have followed all the forums and a lot of people have had same issue, have re set up deleted apps made new accounts change time zones and tried every thing. I think it’s piss poor on sonos part that there is no help other than ringing them. If I don’t get it working they can stick the system and will use Bose
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    Best answer by UKMedia
    Hi

    Over the weekend. the only Sonos direct support is via Twitter and Facebook. Sonos have confirmed that there is an issue in Australia with the Sonos One (Gen 2) and the Beam setting up Alexa. I believe this is the thread that you need to monitor the progress of the fix: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909

    3 replies

    UKMedia
    UKMediaAnswer
    April 13, 2019
    Hi

    Over the weekend. the only Sonos direct support is via Twitter and Facebook. Sonos have confirmed that there is an issue in Australia with the Sonos One (Gen 2) and the Beam setting up Alexa. I believe this is the thread that you need to monitor the progress of the fix: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
    Remember: Sometimes Red Wine helps :)
      smitma
      Contributor II
      April 21, 2019
      Hmm....same issue here. Brand new Sonos Beam ....cannot add Alexa ...’there was a problem adding alexa’. In the Alexa app the Sonos Beam appears offline.
      smitma
      Contributor II
      April 21, 2019
      Logged a ticket with sonos support...not sure what I’m doing wrong...if anything.
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