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behnm
Contributor I
February 17, 2019

Sonos Beam Alexa not responding

  • February 17, 2019
  • 3 replies
  • 9687 views
I have the issue that Alexa is not responding. The microphone is on.
It works for a couple of hours after I redo the setup process of Alexa in the Sonos App but then it stops working.
No response at all when saying "Alexa".

Is there a fix or someone else with the same problem?

Thanks

Max
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      3 replies

      Keith N
      Keith N
      Sonos Staff
      February 19, 2019
      Hey there, Max. Just checking all bases here, have you already turned the microphone off and on? When the Sonos One first came out, I remember seeing a couple topics just like this and that ended up being the solution for a number of users.

      If the trouble persists, I would recommend submitting a diagnostic report and replying here with the confirmation number. We will be happy to take a closer look and get this sorted.

      Thanks in advance.
      Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
      behnmAuthor
      Contributor I
      February 24, 2019
      Hello Keith,

      Thanks for replying to my question.
      I tested the Mic On/Off Solution but it is not working unfortunately.
      The confirmation number for the diagnostic report is: 286284096

      Thanks

      Max
      Smilja
      Smilja
      February 24, 2019
      Hello Keith,

      Thanks for replying to my question.
      I tested the Mic On/Off Solution but it is not working unfortunately.
      The confirmation number for the diagnostic report is: 286284096

      Thanks

      Max
      Try the following:

      1. Go to your Sonos app and remove voice services from the room settings
      2. Disable the Sonos Skill in the Alexa app
      3. Go to the following page on a web browser: https://alexa.amazon.com
      4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
      5. Go back to the Sonos app and configure voice services

      Hope this helps. 🙂
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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