Contributor II

Question

Sonos Beam + Alexa: "Didn't find any smart home device" issue

Forum|Forum|6 years ago
September 9, 2020
26 replies
1092 views

Hi!
Alexa, only and exclusively on the Beam soundbar, seems that doesn’t recognize anything because she tells me “Didn't find any smart home device, go to Alexa App to the section Smart Home to start”.

My actual Sonos + Alexa configuration has: 1 Beam + L/R surround with 2 Sonos One, 1 Sonos Connect, and 1 Echo Dot.

Preamble: I was a Beta program member, but when I've closed my program, the issue has started.
I’ve tried a lot of unsuccessful combinations: by default, my Echo Dot (that is placed in the bedroom) works with every Alexa's smart home device and any music service.

I’ve tried to factory reset my Beam, and I’ve found that the two Sonos One, removed from the surround and enabled with Alexa, works correctly too.

Also with the factory reset, the Beam doesn’t work. The strange thing is that only the Beam. The other components work correctly.

Obviously I’ve tried this guide: https://support.sonos.com/s/article/3516?language=en, unsuccessfully.

What else I can try?

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L

L7rky

Lyricist I

Turns out the issue of connecting the speaker back can be resolved by turning off routers 5ghz channel then turning back on afterwards.

Tried this on mine and it didn’t fix it. Will have to wait for the update I guess.

Do you have this working now as I have the same issue?

Thanks

D

Doctor Kane

Lyricist I

Same here - new Sonos Beam arrived today, all setup nicely on Ethernet (it’s in a garden room away from house WiFi), it streams music, connects to the TV and responds to general Alexa commands.

I have 4 Hue lights in the room. I asked Alexa to discover devices and it found none. Over and over again. By some fluke, on one attempt one of the Hue lights in the room connected to an Echo at the edge of the house, but not the others - Sonos Beam can turn that on and off, but the Beam simply cannot discover any devices on its own.

(I know it connected to a house Echo, as the Alexa app says so)

UKMedia

Same here - new Sonos Beam arrived today, all setup nicely on Ethernet (it’s in a garden room away from house WiFi), it streams music, connects to the TV and responds to general Alexa commands.

I have 4 Hue lights in the room. I asked Alexa to discover devices and it found none. Over and over again. By some fluke, on one attempt one of the Hue lights in the room connected to an Echo at the edge of the house, but not the others - Sonos Beam can turn that on and off, but the Beam simply cannot discover any devices on its own.

(I know it connected to a house Echo, as the Alexa app says so)

Hi

The Beam doesn’t discover the devices, Alexa does this - I know you are asking Alexa via your Beam but the searching for devices is not a Sonos function. Are the Hue lights listed in the Hue App and the Alexa App? Do you have a Hue Hub?

Remember: Sometimes Red Wine helps :)

D

Doctor Kane

Lyricist I

Ah - hadn’t realised that, I thought that it could do that, so thanks for clarifying.

So I don’t have a Hue Hub, as the Hue bulbs don’t need one and can be controlled directly by Alexa. But my question is can the Beam itself turn these on and off or does a real Echo unit have to do it?

If Beam can, then I can bring my bulbs into the house, get them discovered and put them back, and let the Beam control them. if not then I have to buy a Hue Switch or Hub, as the Echos are in the house like 20-30 yards away and they don’t quite stretch that far.

106rallye

It seems you are using bluetooth to command Hue. Your Beam has no bluetooth capability so it cannot turn your lights on.

A Hue Bridge would work - I use it with my Sonos devices and Google Assistant. With a Hue Bridge commands are sent via the Bridge’s Zigbee network.

Another possibility might be the Echo dots, if they would be bluetooth capable. As I don’t use Alexa I’m not sure this would work.

UKMedia

Ah - hadn’t realised that, I thought that it could do that, so thanks for clarifying.

So I don’t have a Hue Hub, as the Hue bulbs don’t need one and can be controlled directly by Alexa. But my question is can the Beam itself turn these on and off or does a real Echo unit have to do it?

If Beam can, then I can bring my bulbs into the house, get them discovered and put them back, and let the Beam control them. if not then I have to buy a Hue Switch or Hub, as the Echos are in the house like 20-30 yards away and they don’t quite stretch that far.

The Beam will be able to control them as long as Alexa has discovered them and they are ‘on-line’ from an Alexa viewpoint.

Hue bulbs, of which I have loads, use a Zigbee wi-fi protocol to communicate with each other. You can either control them via your phone & bluetooth (Latest bulbs only), via a Hue dimmer switch or via a Hue hub. The Echo Show can also act as a Zigbee hub, not sure if you have one of these? Do you have the same wi-fi coverage in your garden room that Alexa is connected too?

Personally I would recommend getting the Hue dimmer switch as least.

Remember: Sometimes Red Wine helps :)

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