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gianluca.gerla
gianluca.gerla
Contributor II
Sep 9, 2020 8:31 AM UTC
Question

Sonos Beam + Alexa: "Didn't find any smart home device" issue

Hi!
Alexa, only and exclusively on the Beam soundbar, seems that doesn’t recognize anything because she tells me “Didn't find any smart home device, go to Alexa App to the section Smart Home to start”.

My actual Sonos + Alexa configuration has: 1 Beam + L/R surround with 2 Sonos One, 1 Sonos Connect, and 1 Echo Dot.

Preamble: I was a Beta program member, but when I've closed my program, the issue has started.
I’ve tried a lot of unsuccessful combinations: by default, my Echo Dot (that is placed in the bedroom) works with every Alexa's smart home device and any music service. 

I’ve tried to factory reset my Beam, and I’ve found that the two Sonos One, removed from the surround and enabled with Alexa, works correctly too.

Also with the factory reset, the Beam doesn’t work. The strange thing is that only the Beam. The other components work correctly.

Obviously I’ve tried this guide: https://support.sonos.com/s/article/3516?language=en, unsuccessfully.

What else I can try?

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26 replies

UKMedia
UKMedia
Sep 9, 2020 10:27 AM UTC

Have you checked that the mic hasn't been turned off by mistake?

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Remember: Sometimes Red Wine helps :)
gianluca.gerla
gianluca.gerlaAuthor
Contributor II
Sep 9, 2020 10:37 AM UTC

Have you checked that the mic hasn't been turned off by mistake?

Absolutely, also because the “Alexa” command is recognized without a problem.

 

Plus, I noticed that if I say “Alexa, turn up the volume”, it seems that it’s trying to do something (the led blinks for 5/6 seconds), but at the end, it doesn’t do anything (the volume remains at the same level) whitout any alert.

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UKMedia
UKMedia
Sep 9, 2020 10:57 AM UTC

Does asking the time work?

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Remember: Sometimes Red Wine helps :)
gianluca.gerla
gianluca.gerlaAuthor
Contributor II
Sep 10, 2020 6:29 PM UTC

Does asking the time work?

Yes, it works!

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gianluca.gerla
gianluca.gerlaAuthor
Contributor II
Sep 10, 2020 6:34 PM UTC

Does asking the time work?

Another things that I’ve noticed is that Alexa shows me the Beam offline. But it’s actually live.

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UKMedia
UKMedia
Sep 11, 2020 6:46 AM UTC

Can you try powering the Beam off for 1 min and then power back on?

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Remember: Sometimes Red Wine helps :)
gianluca.gerla
gianluca.gerlaAuthor
Contributor II
Sep 11, 2020 7:07 PM UTC

Can you try powering the Beam off for 1 min and then power back on?

Same issues..!

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Darknoiz
Trending Lyricist I
Sep 11, 2020 9:15 PM UTC

This has started doing this for me tonight , echo devices work fine only seems an issue with Sonos , I did just revert from a beta trial to regular Sonos app, have reset everything , disabled skills etc , None of my Sonos devices work anymore - have several ones and beams

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UKMedia
UKMedia
Sep 12, 2020 6:22 AM UTC

Can you submit a diagnostic and post the number here.

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Remember: Sometimes Red Wine helps :)
Darknoiz
Trending Lyricist I
Sep 12, 2020 7:18 AM UTC

810021618

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