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Raeth
Contributor II
June 24, 2021
Answered

Sonos Arc not showing in Alexa app

  • June 24, 2021
  • 7 replies
  • 1035 views

Sonos Arc with Alexa voice assistant activated through the Sonos app is not showing in the Alexa app (on IOS 14.7). The service does work on the Arc but since it’s not showing in the Alexa app I can’t integrate it with the rest of my devices. For troubleshooting I took the following steps:

  • Checked I registered the Arc to the right Amazon account
  • Updated Sonos and Alexa app
  • Reset the Sonos Arc and re-connected the device 
  • Disabled router firewall to rule out blocking of service(s)

Anyone has experience with this issue and how to solve it?

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Best answer by Raeth

Thanks, I tried the classic turn off and reboot but nothing. Only thing I can think of is total reinstall of the sonos system but not looking forward to have through that process againg. 

7 replies

GuitarSuperstar
Lead Maestro
June 24, 2021

What happens if you manually try to add the Arc in the Alexa app?

"Receive with simplicity everything that happens to you." - Rashi
RaethAuthor
Contributor II
June 24, 2021

What happens if you manually try to add the Arc in the Alexa app?

Nothing found through the Alexa app :(

GuitarSuperstar
Lead Maestro
June 24, 2021

Do any of your Sonos speakers appear on the list of devices in the Alexa app? Do you have the Sonos skill installed?

"Receive with simplicity everything that happens to you." - Rashi
RaethAuthor
Contributor II
June 24, 2021

Yes, Sonos skill is (re)installed and my other Sonos speakers are showing in the Alexa app but not the Arc. 

GuitarSuperstar
Lead Maestro
June 24, 2021

Try unplugging the Arc from power for a couple of minutes and rebooting your router and phone.

"Receive with simplicity everything that happens to you." - Rashi
RaethAuthorAnswer
Contributor II
June 24, 2021

Thanks, I tried the classic turn off and reboot but nothing. Only thing I can think of is total reinstall of the sonos system but not looking forward to have through that process againg. 

Corry P
Corry P
Sonos Staff
June 28, 2021

Hi @Raeth 

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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