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Mono1
Contributor I
April 26, 2019
Answered

Sonos appears offline on the Alexa app

  • April 26, 2019
  • 4 replies
  • 1225 views
Hi Guys

Hoping you can help, I bought a Sonos 1 and when I'm trying to set up Alex the Sonos Item appears offline.

I've tried disabling the skill, re-booting the Sonos, turning on and off and nothing seems to work.

I'm quite disappointed to be honest, so much work and frustration for such an expensive item.

Thanks.
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    Best answer by UKMedia
    There is a known issue, affecting some users, with the Beam and Sonos One in Australia at present.

    Moderator Note: This issue should now be resolved.

    4 replies

    UKMedia
    UKMediaAnswer
    April 26, 2019
    There is a known issue, affecting some users, with the Beam and Sonos One in Australia at present.

    Moderator Note: This issue should now be resolved.
    Remember: Sometimes Red Wine helps :)
    smartowlers
    Lyricist I
    December 14, 2019

    What’s the resolution? I’ve just (Dec’19, UK) started having this issue. I had two Sonos Ones in my kitchen working with Alexa perfectly. I’ve now added a Beam to the TV in the kitchen, and now Alexa no longer works and the speakers appear offline in the Alexa devices list. I have rebooted and disabled/re-enabled the Sonos skill etc. 

    UKMedia
    UKMedia
    December 14, 2019

    What’s the resolution? I’ve just (Dec’19, UK) started having this issue. I had two Sonos Ones in my kitchen working with Alexa perfectly. I’ve now added a Beam to the TV in the kitchen, and now Alexa no longer works and the speakers appear offline in the Alexa devices list. I have rebooted and disabled/re-enabled the Sonos skill etc. 


    Hi

    First thing: When you add two Sonos One’s as surrounds to a Beam, the Mic is disabled on them as the Beam also has a mic. So I would expect Alexa to not respond from your Sonos One’s in this set-up, however, the Mic on the Beam should be activated.  Is the Mic light displayed on the Beam?

    Can you open the Sonos App>Settings>Services>Voice>Amazon Alexa and ensure that the Beam is shown as ‘Enabled’?

    Remember: Sometimes Red Wine helps :)
      smartowlers
      Lyricist I
      December 14, 2019

      Perfect - that’s sorted it. I linked the Ones as stereo speakers, then had de-linked them. So just needed to re-add them via the process you described above, in the Sonos App>Settings>Services>Voice>Amazon Alexa 

      thanks!

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