Sonos / Alexa / Tunein

Forum|Forum|6 years ago
October 25, 2019
15 replies
1024 views

My system has worked perfectly dince i first installed it, but over the past few weeks I've lost the ability to call up radio stations. for example saying “Alexa play Heart Kent" when I was in the Kitchen to my Dot in the kitchen would result in my kitchen Sonos speakers bursting into life with Heart Kent.

Now when I say Alexa play Heart Kent, I am told "I could not find a station named Heart Kent", If i say Play heart kent in the Kitchen again im told "I could not find a station named Heart Kent"

If I say Play Tunein then the last station I tuned into is played through the dot, if I say play tunein in Kitchen it plays over my kitchen speakers

This is really annoying so any advice would be appreciated. Also I am running Sonos over its own network (plugging one speaker into the router)

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J

John B

You should have an Alexa group called Kitchen, with the Alexa device as Kitchen Dot, Kitchen as the speaker and Kitchen also as the preferred speaker. Is that what you have?

J

John B

Actually, I notice that all my Alexa groups are named differently from the Sonos speakers themselves. If nothing else works, you might try renaming the the Sonos pair to ‘Kitchen Sonos’, making that the preferred speaker for the Alexa Group ‘Kitchen’.

K

KtruelAuthor

Contributor I

Hi John Lets try the change thanks for the advice

K

KtruelAuthor

Contributor I

Hi John B, tried that exactly the same problem persists, so I've reverted back to the original config

J

John B

Sorry it didn’t help. I am at a loss as to why your setup is giving problems and mine works fine, as I haven’t been able to identify any differences. I can only suggest trying Sonos phone support.

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