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Barefootrow
Contributor I
July 26, 2021
Answered

sonos alexa location

  • July 26, 2021
  • 15 replies
  • 1335 views

Hi 

I have moved house and cannot seem to change the location of my devices. I have tried to be self service so have changed it in Amazon and the Alexa ap. Then tried to change it at the device level too but cannot see where to do that. I have removed and then readded Alexa to my speakers to try reset and nothing has worked. 
 

surely this is a common problem with an easy solution and im just missing. 
 

thanks I’m advance for your help 

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Best answer by Corry P

Hi @Barefootrow & @Lrood 

Although we’re still looking into this issue, it has been confirmed that you can still access your device’s Alexa settings by visiting alexa.amazon.com where you will see many of the settings that are available in the Alexa app.

I hope this helps.

15 replies

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motowninchapelhill
Contributor I
August 10, 2021

Yes. I’ve just moved and am having the same issue.  Nothing seems to work. Help!

Corry P
Corry P
Sonos Staff
August 10, 2021

Hi @motowninchapelhill 

Unfortunately we are unable to help at this time - until we find out what the problem is and fix it (or get Amazon to fix it). Hopefully, it will be a issue with server configuration and won’t need a software update, or any action from users.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Kendla321
Lyricist I
August 11, 2021

Hi @motowninchapelhill 

Unfortunately we are unable to help at this time - until we find out what the problem is and fix it (or get Amazon to fix it). Hopefully, it will be a issue with server configuration and won’t need a software update, or any action from users.

No problem, you take ur time.

Ken_Griffiths
Ken_Griffiths
August 11, 2021

I have tried to go thought this. It almost works but after I enter my new address and hit save it resets back to no address immediately. 

It’s was working for me, albeit I haven’t changed my location info. recently. 

It’s perhaps notable that there are two separate  ‘components’ for each Sonos speaker that has Alexa built-in, which will both be shown in the ‘Settings’ device list at alexa.amazon.com, you need to change the Alexa ‘component’ properties and not the speaker component - see attached ‘example’ screenshot showing both device ‘components’.

NB: Your alexa ‘component’ will be named entirely differently to the one in the screenshot, as I’ve renamed my alexa components to help identify and occasionally target them easily. The ‘component’  will likely contain your first name, something similar to ‘Steven’s 2nd Sonos Roam’, or Karen’s 4th Sonos One’ - just as examples. Perhaps try changing your address in that Alexa ‘component’ properties instead and see if it then saves the altered information.

    Rsfx
    Lyricist I
    August 28, 2021

    8-28-2021- THIS WORKS, I just went on my desktop and changed the properties for each speaker and the wife is now happy :). You can’t do this from your phone, I had to change each speaker but it’s now fixed.

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