Contributor I

Answered

sonos alexa location

Forum|Forum|5 years ago
July 26, 2021
15 replies
1335 views

Hi

I have moved house and cannot seem to change the location of my devices. I have tried to be self service so have changed it in Amazon and the Alexa ap. Then tried to change it at the device level too but cannot see where to do that. I have removed and then readded Alexa to my speakers to try reset and nothing has worked.

surely this is a common problem with an easy solution and im just missing.

thanks I’m advance for your help

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Best answer by Corry P

Hi @Barefootrow & @Lrood

Although we’re still looking into this issue, it has been confirmed that you can still access your device’s Alexa settings by visiting alexa.amazon.com where you will see many of the settings that are available in the Alexa app.

I hope this helps.

jgatie

Go here: https://www.sonos.com/login/

Login, then go to Profile > Edit Profile. Change your address/Zip Code to your new location.

B

BarefootrowAuthor

Contributor I

Just tried that and it was wrong but does not seem to have fixed the time and weather location. Still stumped

G

GuitarSuperstar

Lead Maestro

In the Alexa app, if you choose your Sonos speaker under All Devices, can you change the Device Location?

"Receive with simplicity everything that happens to you." - Rashi

B

BarefootrowAuthor

Contributor I

@GuitarSuperstar this is what I have been trying to do but think its where I am somehow hitting a limit. On my phone when I click on all devices but then try to click a speaker it does not do anything. If I click into a non sonos device it lets me do it but for sonos stuff it doesn’t. I’m confused on how I find that setting.

L

Lrood

Contributor I

@GuitarSuperstar this is what I have been trying to do but think its where I am somehow hitting a limit. On my phone when I click on all devices but then try to click a speaker it does not do anything. If I click into a non sonos device it lets me do it but for sonos stuff it doesn’t. I’m confused on how I find that setting.

I have the same issue - I cannot access the devices in Alexa App on iOS to change settings, tried this online and my newest Roam won’t save my address.

Corry P

Sonos Staff

Hi @Barefootrow & @Lrood

We are currently investigating why users are unable to access device settings for Sonos devices within the Alexa app. At present, we have no further information to share.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Barefootrow & @Lrood

Although we’re still looking into this issue, it has been confirmed that you can still access your device’s Alexa settings by visiting alexa.amazon.com where you will see many of the settings that are available in the Alexa app.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

Lrood

Contributor I

Hi @Barefootrow & @Lrood

Although we’re still looking into this issue, it has been confirmed that you can still access your device’s Alexa settings by visiting alexa.amazon.com where you will see many of the settings that are available in the Alexa app.

I hope this helps.

Many thanks

B

BarefootrowAuthor

Contributor I

I have tried to go thought this. It almost works but after I enter my new address and hit save it resets back to no address immediately.

Corry P

Sonos Staff

Hi @Barefootrow

That’s a pity - I had hoped the website would serve your purpose. Thanks for updating us.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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