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wjcox82
Contributor I
Nov 1, 2017 5:42 PM UTC

Sonos + Alexa Echo + Pandora: Stops after 1 song

When using Sonos with Alexa Echo and streaming music service (Pandora and Amazon Music), playback stops after one song. Very frustrating. I have tried disabling the skill and re-enabling to no avail. Help
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    11 replies

    Keith N
    Keith N
    Sonos Staff
    Nov 20, 2017 10:20 PM UTC
    Hello there, wjcox82. Thanks for posting to the Community and welcome! We are currently tracking a problem regarding voice initialized playback stopping after one track. If you have a moment, please give our technicians a call so we can begin to gather data for the senior technicians about this. Our contact information can be found here.
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      User398698
      Contributor I
      Nov 21, 2017 4:32 AM UTC
      I have experienced this same issue with Sonos One/Alexa. When it happens it’s usually after I’ve told Alexa to ‘pause’ followed by resume (15 or so minutes later).
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      wlerik
      wlerik
      Lyricist III
      Nov 29, 2017 8:58 AM UTC
      Same problem. Alexa will find a Pandora station but only play one song.
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      arrow606
      Lyricist I
      Mar 15, 2018 12:17 AM UTC
      any progress on this. Alexa plays one song on my Sonos and stops
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      mlin212
      Lyricist II
      Mar 15, 2018 1:00 AM UTC
      Same here.... reason to return.... Sonos One pair + Amazon Music. Only plays 1 song from a station.
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      seandavidson
      Lyricist I
      Mar 16, 2018 12:01 AM UTC
      We to are having the issue, we start Pandora with Alexa and it stops after 1 song. I tested with paying Pandora on the Echo Dot and it continues to play.
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      Edward R
      Edward R
      Retired Sonos Staff
      Mar 16, 2018 11:38 AM UTC
      Hi, all. I would be inclined to suggest following Keith's advice to give us a call. This way we can conduct the necessary investigations to reach eventual resolution. Many thanks.
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      Try searching our articles for help with your question: https://www.sonos.com/en/support
        UKMedia
        UKMedia
        Mar 16, 2018 3:13 PM UTC
        Hi

        Section 2 of the Answer I posted in this post should address this issue:

        https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16210022

        Let us know how you get on.
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        Remember: Sometimes Red Wine helps :)
        mlin212
        Lyricist II
        Mar 17, 2018 6:58 PM UTC
        Hi, all. I would be inclined to suggest following Keith's advice to give us a call. This way we can conduct the necessary investigations to reach eventual resolution. Many thanks.
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        mlin212
        Lyricist II
        Mar 17, 2018 6:59 PM UTC
        Yes! Whatever fix was done is successful! Just in time... thx!
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