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wjcox82
Contributor I
November 1, 2017

Sonos + Alexa Echo + Pandora: Stops after 1 song

  • November 1, 2017
  • 11 replies
  • 1463 views
When using Sonos with Alexa Echo and streaming music service (Pandora and Amazon Music), playback stops after one song. Very frustrating. I have tried disabling the skill and re-enabling to no avail. Help
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    11 replies

    Keith N
    Keith N
    Sonos Staff
    November 20, 2017
    Hello there, wjcox82. Thanks for posting to the Community and welcome! We are currently tracking a problem regarding voice initialized playback stopping after one track. If you have a moment, please give our technicians a call so we can begin to gather data for the senior technicians about this. Our contact information can be found here.
    Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
      User398698
      Contributor I
      November 21, 2017
      I have experienced this same issue with Sonos One/Alexa. When it happens it’s usually after I’ve told Alexa to ‘pause’ followed by resume (15 or so minutes later).
      wlerik
      wlerik
      Lyricist III
      November 29, 2017
      Same problem. Alexa will find a Pandora station but only play one song.
      arrow606
      Lyricist I
      March 15, 2018
      any progress on this. Alexa plays one song on my Sonos and stops
      mlin212
      Lyricist II
      March 15, 2018
      Same here.... reason to return.... Sonos One pair + Amazon Music. Only plays 1 song from a station.
      seandavidson
      Lyricist I
      March 16, 2018
      We to are having the issue, we start Pandora with Alexa and it stops after 1 song. I tested with paying Pandora on the Echo Dot and it continues to play.
      Edward R
      Edward R
      Retired Sonos Staff
      March 16, 2018
      Hi, all. I would be inclined to suggest following Keith's advice to give us a call. This way we can conduct the necessary investigations to reach eventual resolution. Many thanks.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
        UKMedia
        UKMedia
        March 16, 2018
        Hi

        Section 2 of the Answer I posted in this post should address this issue:

        https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16210022

        Let us know how you get on.
        Remember: Sometimes Red Wine helps :)
        mlin212
        Lyricist II
        March 17, 2018
        Hi, all. I would be inclined to suggest following Keith's advice to give us a call. This way we can conduct the necessary investigations to reach eventual resolution. Many thanks.
        mlin212
        Lyricist II
        March 17, 2018
        Yes! Whatever fix was done is successful! Just in time... thx!
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