Answered

sonos 1 alexa stopped working?

Forum|Forum|2 years ago
February 25, 2024
18 replies
1141 views

Hi.

My Sonos 1 Alexa has stopped working, even on the app?

I tried unplugging both mains lead and ethernet cable for a while, still no joy :(

Can anyone advise me please?

regards

Bob

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Best answer by Sotiris C.

Hello @foxleybob and all,

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

Ken_Griffiths

Maybe see if the things mentioned here will get Alexa working again for you…

https://support.sonos.com/en-us/article/alexa-commands-not-working-on-sonos

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foxleybobAuthor

Thank you for your quick reply ken.

I'll have a careful read through tomorrow, as run out of time tonight ;)

F

foxleybobAuthor

Still haven’t looked yey mate.

Decorating has gotten i the way 🤔

A

Albert_8

Avid Contributor I

it might be related to a change in country availability for your SONOS system
https://support.sonos.com/en/article/amazon-alexa-availability-on-sonos

it works if you just change your address to one in a supported country - you need to supply a credible phone number without the country code

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foxleybobAuthor

Cheers Albert.

I haven’t moved anywhere lately though. 😊

Is it because I have a constant green light that you came to that conclusion?

Sotiris C.Answer

Sonos Staff

Hello @foxleybob and all,

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test.

If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

D

Dan_18

Contributor II

I can confirm the update has addressed the issue for me. Thanks much @Sonos

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foxleybobAuthor

Cheers Albert.

I haven’t moved anywhere lately though. 😊

Is it because I have a constant green light that you came to that conclusion?

Edit

that constant green light has now changed to a slow flashing green light.

have found my old S3 so hopefully get it fitted up, then will contact support tomorrow as advised.

In the meantime, if anyone has ideas of my problem, Pleasae contribute to this thread.

Many thanks

Bob

Ken_Griffiths

Cheers Albert.

I haven’t moved anywhere lately though. 😊

Is it because I have a constant green light that you came to that conclusion?

Edit

that constant green light has now changed to a slow flashing green light.

have found my old S3 so hopefully get it fitted up, then will contact support tomorrow as advised.

In the meantime, if anyone has ideas of my problem, Pleasae contribute to this thread.

Many thanks

Bob

Bob,

It sounds like you may have factory reset the device - I say that because of the information shown here in this link…

https://support.sonos.com/en-us/article/sonos-led-lights

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foxleybobAuthor

Thanks for the quick reply Ken.

I must need to go to Specsavers as I didn’t notice (or look properly) at the info you linked me to.

Anyway it makes sense as I have factory reset it, so now I have to get it up and running.

Being oan old git, I’m not sure how yet.

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