Since 10.0 Alarm cannot be stopped by voice command

Forum|Forum|7 years ago
February 2, 2019
2 replies
768 views

Since updating to the latest release the playing the alarm (which is configured in the Sonos App) cannot be stopped anymore by saying the voice command "Alex, Stopp". This was working before, now you have to press the button of the Sonos One.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Edward R

Hello there. Thank you for raising this issue. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Failing all of that, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Please let us know how you get on. Many thanks in advance.

Edward RAnswer

Retired Sonos Staff

Hello there. Thank you for raising this issue. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Failing all of that, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Please let us know how you get on. Many thanks in advance.

Try searching our articles for help with your question: https://www.sonos.com/en/support

J

Jens1234Author

Contributor I

Thanks a lot for the tip, removing and re-installing the skill solved the issue.

Sign up

Login to the community