Contributor III

Question

Shuffle with loop mode Alexa failure

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I am unable to get my Sonos One to both shuffle and loop an Amazon Music playlist using Alexa. The following steps are taken:
1. "Alexa... Shuffle Arnold music" (Arnold is my dog)
2. Sonos One starts shuffled version of the playlist, stating it is playing on the Sonos.
3. "Alexa... Loop Mode"
4. Sonos One acknowledges Loop Mode is turned on.

After that, the playlist does not loop.

Is this a bug?

Shuffle

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UKMedia

I'm not aware that is supported yet:

https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.206312211.1095743978.1506552577-1491669311.1488879254&_gac=1.147015493.1509269737.CjwKCAjw-NXPBRB4EiwAVNRLKifYB44QLgd1rqqidteMMZVgwg-Dm1c-M0Q-E7JQtze3mEMuRjFGtxoC68oQAvD_BwE

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vlestatAuthor

Contributor III

The Sonos acknowledged both commands and if I look in the music playback controls in the Alexa appz it is set to shuffle and repeat. At some point, the Sonos stops playing.

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UKMedia

Can you submit diagnostics at the point it stops and post the number here? The Sonos tech team can then pick it up and investigate.

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Remember: Sometimes Red Wine helps :)

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vlestatAuthor

Contributor III

Can you submit diagnostics at the point it stops and post the number here? The Sonos tech team can then pick it up and investigate.

I assume you mean the submit diagnostics from the Sonos app, correct?

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UKMedia

Yes please.

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vlestatAuthor

Contributor III

Diagnostics number: 8051880

This was taken some time after playback had stopped, but with no activity in between. Let me know if i it is critical to get the diagnostic run immediately after playback stops.

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Ryan S

Retired Sonos Staff

Thanks for that diagnostic. It would be good to get one shortly after this fails too.

From what I'm seeing, it looks like it starts to try and loop, but it might be failing out at a certain track. I want to get a better look though first.

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vlestatAuthor

Contributor III

Hey, I was able to get a report within a minute or two of playback stopping. Diagnostic 8051880

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vlestatAuthor

Contributor III

Haha, just reposted the same number as before (guess I should actually look at what screenshot I'm using). Diagnostic 8053414

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Ryan S

Retired Sonos Staff

Thanks. I'd like to confirm a few things, first, does the loop ever work, or does it seem like it always falls to loop?

Have you tried disabling the Alexa skill and removing voice services from within the Sonos app? Then re-setting it up

It looks like you're also using Spotify, does that playlist exist both on Amazon Music and on Spotify? Could you try removing Spotify from Amazon temporarily to test out if this happens with Spotify not around?

Thanks

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