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JojoE49
Contributor I
February 12, 2024
Answered

Roam unable to find Spotify even though the skill is added in Alexa app

  • February 12, 2024
  • 4 replies
  • 172 views

Spent hours trying to play Spotify using voice control through my Roam.  Linked the skill in the Alexa app but when you ask to play Spotify Alexa cannot find it, and asks to be asked to locate the skill which she then cannot find. 

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Best answer by UKMedia

You need to setup each family account as per: https://support.sonos.com/en-us/article/use-multiple-accounts-for-the-same-music-service and then switch between them within the Sonos app under source.

4 replies

UKMedia
UKMedia
February 12, 2024

There are some steps required that you haven’t mentioned that you’ve completed.  Can you confirm:

1/ You’ve added your Spotify account as a music service in the Sonos App?

2/ You’ve added the same Spotify account to your Amazon Alexa account?

3/ You’ve linked the same Amazon Alexa account to your Sonos account when enabling the Sonos skill within the Alexa App?

4/ You’ve specified Spotify as your default music provider within the Alexa App?

5/ What command are you using to play music?  Try ‘Alexa, play Supertramp’

Remember: Sometimes Red Wine helps :)
    JojoE49Author
    Contributor I
    February 12, 2024

    Thank you!  Yes, I’m pretty sure I’ve done all of the above and I can see things I’ve played on Spotify in the Alexa app.   Re point 2. We use a family Spotify account with 5 users so the Spotify account linked to Sonos may be using a different Spotify account and email to the account I use as part of the family group that I’ve linked to Alexa.  Could that be an issue? 

    UKMedia
    UKMediaAnswer
    February 13, 2024

    You need to setup each family account as per: https://support.sonos.com/en-us/article/use-multiple-accounts-for-the-same-music-service and then switch between them within the Sonos app under source.

    Remember: Sometimes Red Wine helps :)
      JojoE49Author
      Contributor I
      February 19, 2024

      Thanks for trying but even though we’ve now added all each Spotify user to Sonos Alexa still cannot find the service to play.  Looks like we’re just going to have to make do with weather updates only from Alexa.  Spotify will not be discovered to play.

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