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Contributor III
November 3, 2017
Question

Removing Device Names in Alexa App

  • November 3, 2017
  • 13 replies
  • 13156 views
I had some trouble with my Sonos setup a couple of days ago that required some troubleshooting. I have two sonos ones acting as surrounds to my playbar and sub in the living room. When I was troubleshooting I removed the surrounds and tested them as individual speakers and also as a stereo pair. When doing this, I had to give a name to the stereo pair and the two individual speakers. At some point, I also changed the name of the Living Room to TV Room thinking the issue may have been caused by a naming conflict. After my issue was resolved, I added the surrounds back to my living room setup where they will remain. Now, in the alexa app the names for my stereo pair and individual speakers still remain even though they are not in use. I now have 4 device names on the alexa app that are not in use. I understand that I will have my group name which is now Living Room and my two Sonos devices which are now labeled Sonos One Left and Sonos One Right. However, I also have devices named TV Room, Living Room Right, Living Room Left, and Stereo Pair. Again, I created these names when I removed the surrounds from my playbar and this was only done for testing purposes. I just need to figure out how to get rid of these old and unused device names. I have tried removing these in the "Manage Content and Devices" section in my Amazon account, but they do not show up.
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    13 replies

    Lyricist II
    January 23, 2018
    Ken,

    I have tried logging out a few times and also deleting the app but to no avail. Not really sure what else the solution could be? Thanks
    Lyricist II
    January 30, 2018
    I've got this problem too - Sonos Rooms appearing as Devices under Settings and can't make them go away.
    Lyricist II
    April 24, 2018
    (done on iOS - process takes 10 mins). You need to:

    go to the Alexa App
    > Skills
    > my skills
    > Sonos
    > Settings
    > Manage Smart Home devices
    > listed Sonos device (shown by room name or whatever you renamed it as)
    > use Trash icon in top right

    if you want to re-add devices (i wanted to do this as my room / speakers had been reconfigured)
    unfortunately you can NOT:
    go to the Alexa App
    > Skills
    > my skills
    > Sonos
    > Settings
    > Manage Smart Home devices
    > Add device

    instead i had to:
    go to the Alexa App
    > Skills
    > my skills
    > Sonos
    > Disable skill
    > add Sonos skill
    > sign in to Sonos account
    > discover devices (auto displayed)
    > done (for me)