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jennifers
Contributor II
December 18, 2017

Randomly playing music in the middle of the night

  • December 18, 2017
  • 24 replies
  • 24371 views
Since I added a SonosOne to my existing setup (I already had a 5 and two 3's in my living room, hooked to my Dot, and another Alexa in the house), I've had Sonos start playing music randomly in the middle of the night a few times. They have all been days where I had played a lot of music ... can't imagine how that is related, but it seems like more than coincidence. I live alone and have no pets, so nothing could be causing this - doesn't make sense.
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    emale7
    Lyricist I
    June 5, 2018
    I too have had this issue last night. All of a sudden my Play One with Alexa built in started playing in the bathroom. It was the same music that I had been playing several hours earlier and had paused it with Alexa 'Stop' command. Then an hour or so later the Kitchen Play 3 started playing the same music the Bathroom had been playing which had not previously been playing in the kitchen. Never happened before (to my knowledge, could have happened during the day when we are out but will never know). Any ideas, my other half was not impressed, I was already awake.
    phattytuna
    Contributor I
    June 17, 2018
    ME TOO and its happened a few times, last night at 5:07 AM and it was loud and terrifying. This needs to be fixed!!!!! it is not an enjoyable experience at all. I do not have alarms, it is alexa related, we need a fix other than disconnecting alexa from sonos!!
    UKMedia
    UKMedia
    June 17, 2018
    ME TOO and its happened a few times, last night at 5:07 AM and it was loud and terrifying. This needs to be fixed!!!!! it is not an enjoyable experience at all. I do not have alarms, it is alexa related, we need a fix other than disconnecting alexa from sonos!!

    I know that this will be the last thing on your mind at 5:07 AM but if you are able to submit a diagnostic as soon afterwards as possible it will help Sonos to investigate.
    Remember: Sometimes Red Wine helps :)
    hewie66
    Lyricist II
    November 2, 2018
    Did anyone get a resolution from this? I’ve had this happen every night this week between the hours of 2am and 6am. Playing the same song that neither me or my wife have ever heard of. Both iPhones turned off and Spotify disconnected from sonos account. Submitted a diagnostic (confirmation number 1431973579) and emailed support. I’m going to start turning the both of my speakers off at night until there’s a fix.
    UKMedia
    UKMedia
    November 2, 2018
    Just a thought, do you use Alexa to control your Sonos devices? If so, using your iPhone can you open the Alexa App>Reminders & Alarms and make sure that there are no alarms set.
    Remember: Sometimes Red Wine helps :)
    hewie66
    Lyricist II
    November 2, 2018
    I did have Alexa connected to both sonos speakers but had never used it to control them - i've disconnected that this morning. There were no alarms or reminders set (and there never has been)... the plot thickens...
    UKMedia
    UKMedia
    November 2, 2018
    And you've checked that there are no Alarms set-up in the Sonos App - sorry had to ask. 🙂
    Remember: Sometimes Red Wine helps :)
    hewie66
    Lyricist II
    November 2, 2018
    Ha, yeah, checked that - the 3 nights its happened have been at different times - around 2am, then around 4am, then 6am this morning. I've even checked outside to see if there's someone stood on my drive with an iPhone laughing...
    UKMedia
    UKMedia
    November 2, 2018
    🙂 We'll need to wait for Sonos to look at the diagnostic then.
    Remember: Sometimes Red Wine helps :)
    Ken_Griffiths
    Ken_Griffiths
    November 2, 2018
    The only time I have seen this before, is with Spotify, where the users mobile device drops from the network and an instruction is sent from the Spotify App and doesn’t reach the speakers, then at some random point later on, it sends the instruction again and then the music starts playing.

    I think the first question to ask is 'Did I request this music earlier on my mobile device'? ... if so, find the device and the App that was used and make sure the App is not allowed to run in the background on the mobile.

    Hope the diagnostic gets to find the culprit. It’s not nice to be woken in the middle of the night with loud music blaring, with no apparent explanation. ?
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