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Ania
Contributor I
October 7, 2017

Problems with Alexa after initial successful set-up

  • October 7, 2017
  • 4 replies
  • 574 views
Set up Alexa to my Sonos living room successfully 2 days ago and everything was perfect that day. The next day, and each day since, Alexa says she is playing in the living room but nothing happens. I can play music manually through the Sonos app and Alexa will stop and start but if I ask her to play a playlist for example, she will lower the volume, say she is playing the playlist on living room but the music doesn’t change I’ve reset and unplugged everything but no success. Any ideas anyone ?
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4 replies

Gary-C
Avid Contributor I
October 7, 2017
I have Exactly the same problem. Was working fine, now seems to accept commands but no music from the Playbar in the living room. Works in the dining room but not on the Playbar.
Gary-C
Avid Contributor I
October 7, 2017
Got it working again. Turned EVERYTHING off then restarted the Playbar first and it's working. Odd
timallen1974
Contributor I
October 7, 2017
It’s not just me then! Very temperamental... exactly the same problems ?
jgatie
jgatie
October 7, 2017
Welcome to the world of beta! In order to help the beta process, any issiues and the steps you used to cure should be submitted to the beta feedback page, along with a system diagnostic. The more feedback, the more bugs that are squashed.

https://sonos.custhelp.com/app/beta
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