Skip to main content
ogrisotto
Contributor I
Jan 17, 2018 10:22 PM UTC
Question

Problems connecting Alexa to Sonos One

After connecting Sonos One to smartphone and downloading Alexa app (with Sonos Skill), the Alexa app dosen't recognize my device and sends an error saying "Detection ERROR".
I retried to do the configuration from the beginning (I did a factory-reboot on the Sonos) but nothing change.
I'm in Argentina, could it be that Alexa dosen't work here?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    3 replies

    g00ner
    Contributor I
    Jan 17, 2018 10:39 PM UTC
    Try removing the Alexa all from your phone and then retry the Alexa voice setup from the sonos app. Without the Alexa app installed it should open a web page instead.
    Translate
    Chris
    Chris
    Lead Maestro
    Jan 17, 2018 10:40 PM UTC
    Is alexa in Argentina?
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Jan 17, 2018 10:42 PM UTC
    I don't think it is...not even seeing on the upcoming list
    https://www.geekwire.com/2017/amazon-bringing-echo-alexa-80-additional-countries-major-global-expansion/
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Terms & ConditionsAccessibility statement