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Cajuncro
Contributor I
January 29, 2021
Question

Problems accessing Radio pup stations using Alexa

  • January 29, 2021
  • 1 reply
  • 57 views

I have Radiopup setup on Sonos but can’t access it using Alexa voice commands.  I have no problem playing Radiopup stations on Sonos using the app.  Any help will be appreciated 

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1 reply

Mark P
Mark P
Retired Sonos Staff
January 29, 2021

Hi @Cajuncro.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Make sure the software on your iOS or Android device is up-to-date, kindly verify also if the Sonos app is up-to-date, make sure the Sonos skill is enabled, and if you are running the latest Alexa app version?

I’d also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes and test it again.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

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