Contributor I

Problem using Arc with Alexa

Forum|Forum|3 years ago
April 7, 2023
1 reply
111 views

I have a Beam upstairs and an Arc downstairs. The Beam works fine with Alexa ( although have an Amazon fire stick close by the Beam, and I wonder if it’s that which is responding?! - this is connected to the tv, and so is the Beam). but with the Arc Alexa keeps replying - “first enable skill for Arc in Alexa app” .. which is already enabled but I’ve tried disabling it and re-enabling it, but then Alexa says it can’t find devices. I’ve been able to control the Arc via Sonos app, playing Amazon Music, but Alexa won’t work. Can anyone help with this? I’m very confused!

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O

OBJim

Lyricist I

I’m having the exact same problem with my new Beam. Alexa app Sonos skill says it can’t find the device but it’s listed under my devices and in my device list on my Amazon.com account. But when I ask Alexa to play music, Alexa responds that it would play the music, but no sound comes out.
Music plays from the Sonos app.
i have tried all the fixes.

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