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Aviatordoc
Contributor I
Oct 14, 2017 1:58 PM UTC

Problem adding the Amazon music account

I have 2 new Play5 s that I am trying to get to play Amazon music.
When In the sonos app (Android) I add amazon music, authorize and Amazon says it has authorized Sonos to play, and to return to the Sonos app to continue.
However when I return to the Sonos app I see the following:
There was a problem adding Amazon music account. A connection to Amazon music could not be established.
I have tried over and over, same thing.
Pandora will play fine on the new speakers.
Help.
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20 replies

AviatordocAuthor
Contributor I
Oct 15, 2017 2:13 PM UTC
Anyone have any comments? Is there more info you need? Or am I posting in the wrong forum?
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Dek Gray
Lyricist II
Oct 30, 2017 2:28 PM UTC
I've got exactly the same problem
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Dek Gray
Lyricist II
Oct 30, 2017 2:29 PM UTC
... but the bigger problem is that no one from Sonos seems to reply to posts in this forum
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cng04
Contributor I
Dec 2, 2017 9:18 PM UTC
I am having the same exact problem!!!
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UKMedia
UKMedia
Dec 3, 2017 7:43 AM UTC
Have you checked these requirements?

https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE
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Remember: Sometimes Red Wine helps :)
jmrichardson
Lyricist I
Dec 27, 2017 9:37 PM UTC
Same problem here! Can we please get someone from SONOS to help... I am getting ready to return mine..
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UKMedia
UKMedia
Dec 27, 2017 9:42 PM UTC
The strength of this forum is that people who have experienced workarounds pass their knowledge on to others...

Please try the actions I've listed within this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html
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Remember: Sometimes Red Wine helps :)
thomasbricker
thomasbricker
Avid Contributor I
Jan 24, 2019 2:34 PM UTC
Same issue here. Sonos, where are you? Answer please.
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thomasbricker
thomasbricker
Avid Contributor I
Jan 24, 2019 2:37 PM UTC
Have you checked these requirements?

https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE

Ironically, this link doesn't connect.
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AjTrek1
AjTrek1
Jan 24, 2019 2:45 PM UTC
Same issue here. Sonos, where are you? Answer please.

Hi thomasbricker

Your post is a bit vague as to what your actual issue may be; but that said have you reviewed the link below? Please let us know if you do; or don't, get things sorted out.

https://www.sonos.com/en-us/support/adding-music-sources

Cheers!
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