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Aviatordoc
Contributor I
October 14, 2017

Problem adding the Amazon music account

  • October 14, 2017
  • 20 replies
  • 4371 views
I have 2 new Play5 s that I am trying to get to play Amazon music.
When In the sonos app (Android) I add amazon music, authorize and Amazon says it has authorized Sonos to play, and to return to the Sonos app to continue.
However when I return to the Sonos app I see the following:
There was a problem adding Amazon music account. A connection to Amazon music could not be established.
I have tried over and over, same thing.
Pandora will play fine on the new speakers.
Help.
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20 replies

AviatordocAuthor
Contributor I
October 15, 2017
Anyone have any comments? Is there more info you need? Or am I posting in the wrong forum?
Dek Gray
Lyricist II
October 30, 2017
I've got exactly the same problem
Dek Gray
Lyricist II
October 30, 2017
... but the bigger problem is that no one from Sonos seems to reply to posts in this forum
cng04
Contributor I
December 2, 2017
I am having the same exact problem!!!
UKMedia
UKMedia
December 3, 2017
Have you checked these requirements?

https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE
Remember: Sometimes Red Wine helps :)
jmrichardson
Lyricist I
December 27, 2017
Same problem here! Can we please get someone from SONOS to help... I am getting ready to return mine..
UKMedia
UKMedia
December 27, 2017
The strength of this forum is that people who have experienced workarounds pass their knowledge on to others...

Please try the actions I've listed within this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html
Remember: Sometimes Red Wine helps :)
thomasbricker
thomasbricker
Avid Contributor I
January 24, 2019
Same issue here. Sonos, where are you? Answer please.
thomasbricker
thomasbricker
Avid Contributor I
January 24, 2019
Have you checked these requirements?

https://sonos.custhelp.com/app/answers/detail/a_id/3524?_ga=2.143193013.1095743978.1506552577-1491669311.1488879254&_gac=1.181652949.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE

Ironically, this link doesn't connect.
AjTrek1
AjTrek1
January 24, 2019
Same issue here. Sonos, where are you? Answer please.

Hi thomasbricker

Your post is a bit vague as to what your actual issue may be; but that said have you reviewed the link below? Please let us know if you do; or don't, get things sorted out.

https://www.sonos.com/en-us/support/adding-music-sources

Cheers!
Together Everyone Achieves More = T.E.A.M.
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